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#1
11-18-2006, 04:01 PM
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I apologize for not getting back to you, as I have been travelling and super busy. May I ask what type of lighting you are running?
If I do recall we went out of our way to ensure all your zoos/frags were mounted, and we Q/T all your frags for over a week in our facility to ensure they were healthy and fully attached, and judging by your own pictures most of your frags are way over what is advertised in terms of size. As mentioned lighting does play a role in how frags appear. If anything does not survive, or didn't please let me know and we will of course replace it for you, as is our standard policy! Also I just went through my email and only received two of your emails, one about little white starfish, and the one about the lemmony zoos. I replied to your starfish email, and again I am sorry for missing your lemonny zoo email. Thanks Mike
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Tank Specifications 180 Gallon Custom Starfire Tank 30G Frag Tank plumbed into main system 40 Gallon Sump (Custom Built) 3 x 400W 20K XMs on M59 Ballasts 2 x URI Super Actinics 1/4 HP Pacific Coast Chiller Custom EuroReef RC-250 Recirculating Skimmer Last edited by FragFactory; 11-18-2006 at 04:09 PM. |
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#2
11-18-2006, 06:18 PM
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Thanks Mike for getting back to me.
Lighting is not the issue as all the other frags appear just as advertised. I think its just a simple mistake of pulling the wrong frag. Its a HUGE nice frag, and I have no problem keeping it  . Its just not the frag pictured on your website.The Paly is dead. It got the crap beat out of it during shipping. I appreciate your offer to replace it. As I mentioned in my first post, I am pleased with most of my frags. Customer service was awesome. As a first time customer I was getting worried about no response to my emails after the sale. Understandable now that I know you were out of town. Thanks again, Shelley Last edited by Borderjumper; 11-18-2006 at 09:15 PM. |
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