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#2
10-14-2006, 04:26 AM
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My apologies for the time it has taken for me to respond.
John and I both feel horrible that the corals didn't make it. As hobbyists, we can sympathize. We discussed it and we would like to send you a care package of as many zoo frags as we can put together. It will take a few weeks as we need to have the frags sit in our trays beforehand to ensure they are healthy and ready to travel. Some colonies are not yet ready to be fragged. We will not be able to replace all the zoos ordered, but we will frag what we can and may even provide other varieties you may like even more. To be clear, we will not be refilling your entire order... As hobbyists yourself, you should understand where we are coming from. We are not a business. We honored our end of the deal. We shipped a healthy order which made it to calgary as promised, I relayed the information given to me from Greyhound and it basically sat at the Depot 4 extra days because of lack of follow up. During the selling process, I had said I would be willing to ship but my liability of the corals ended in Vancouver. I sent an additional 7 frags in the event that an order was incorrectly packed or someone's coral didn't survive the trip. I did my job on my end and can't be held responsible for the incompetencies of Greyhound or OCDP's inexperience. No offense to OCDP, but I had to deal with someone who didn't know what he was doing and didn't have the resources to execute the order. I would like someone else from the group order to step forward, who is more familiar with mail orders and has a car, to coordinate with. Our plan this time is to ship the Corals through WestJet. It is considerably more expensive, however, John and I feel this is the best method. As stated, we will pay for the shipping. We are essentially filling and shipping an order twice. We will not be providing any live on arrival guarantee on these corals. We will ensure they are healthy before they go into the box and are packaged nicely for shipment to Calgary but the responsibility of pick up and distribution lies on the hands of the group in Calgary. Any follow up regarding the order is the responsiblity of the person(s) you designate. You have some time to decide who you would like to select. If you have any concerns, direct them to OCDP, yeah it sucks, but that's the burden you take when you coordinate a shipment. Thank you for your understanding. Let's proceed with caution.
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Visit the Vancouver-based Reef Network at http://reefnetwork.blogspot.com/ 
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#4
10-14-2006, 06:21 PM
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You and John should not feel like its your fault, Shit happens!.. also the lack of commucation on both parties caused the shipment to to fail. my order wasnt big, but i know ill be ordering from you guys in the future. and we can only learn from this experince.
I appericate the hard work everyone went thorugh coordernating this order.
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#5
10-14-2006, 06:55 PM
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I would like to extend my apologies to those in the Calgary group order for my lack of communication regarding the shipping and contact info. It was obviously accidental.. but nonetheless a mistake on my behalf. I would also like to apologize for not having a vehicle to pick the order up. But, not that any of this matters now anyways. I was always under the assumption that the order was UPS overnight.. so that's why I wasn't worried about not having a vehicle. Again, anything could have happened and the package might have needed to be picked up, and I wouldn't have been able to do so.
I'd like to thank Jared (JOSH) for picking the order up from the NE location. Thanks a lot. And a big thanks to Ivy and John... because in reality, as mentioned.. the frags did arrive on schedule and in good condition. The frags were packed very well. I also would like to thank you both very much for being so kind as to sending us calgarians another shipment of frags. In all honesty, I think it's being more than generous.. so thanks a lot for doing that... we all really appreciate it.
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20g BB Mixed Reef // Coralife 150w HQI // AquaC Nano // Koralia 1 & Seio 820 // Jager 200w // AC50 Last edited by OCDP; 10-14-2006 at 06:57 PM.
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#6
10-17-2006, 06:16 PM
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sad zoos
Unfortunately only one of mine appears to have made it out of the six. The others have all melted off into the water. I have one left that is still there and trying to open. Can't really tell yet which one it is. Heres hoping it is a really cool one
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72 gal bowfront reef. multiple zoos, ricordea, and tangs. 2X150 watt metal halide, 2X55 watt cp, and moonlights. 28 gal seahorse tank, with 1 pair of seahorses.
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