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#1
02-21-2006, 12:08 AM
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after reading this thread I tested my salt yesterday and came up with:
Alk 1.9dKH pH 8.2 Ca 620ppm Temp 78F SG 1.025 I've been wondering why my calcium and alk and PH readings seemed so out of whack. The more I did water changes the worse it got. Now it all makes sense. I purchased mine from a small local independant LFS. They were unaware of it until I notified them yesterday. They are checking into it and I'm sure they will take care of me.
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#4
02-21-2006, 05:17 AM
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Just wondering. Anybody bring their's back yet? Probably going in later this week.
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#5
02-21-2006, 05:51 AM
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This is a response I recieved from Kent
Good morning Chad, Thank you for contacting us on this matter. We are aware of a batch of salt that was released with sub-par alkalinity; the cause of the problem has been addressed and rectified. This is the first time in the history of Kent Marine that there has ever been an issue with the salt, and we would like to offer our sincerest apologies for the inconvenience it has caused. If you can send us a 1-lb. sample of the salt for verification, we will test it immediately and then, pending the test results, replace the bucket you have on hand with new ones. Please send the salt sample to the following address: Kent Marine c/o John Groff 1100 Northpoint Parkway Acworth, GA 30102 The buckets were in the process of being lot numbered at the time that the issue occurred, and of course Murphy’s Law dictates that any problems will happen when it’s the least convenient, so a recall on buckets is unfeasible, and also unnecessary due to the small batch size that the issue was limited to. Should you have any questions, please feel free to contact me at the phone number listed below.
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Chad
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#6
02-21-2006, 05:55 AM
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multiple buckets
does anybody know what if i've got 4 buckets of this stuff? should I send in 4 x 1 lb sample?
Chad can you provide the email address? Quote:
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____________ If people don't die, it wouldn't make living important. And why do we fall? So we can learn to pick ourselves up.
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#7
02-21-2006, 06:10 AM
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Do they cover shipping because sending that much salt is going to cost a lot.
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#8
02-21-2006, 12:14 PM
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Kent Salt
If you have purchased Kent Salt from us. Return the bucket to us for exchange or send the sample back to Kent. If you send the sample back to kent keep the receipt for the cost of the shipping and i'll give you a store credit for that amount. Please feel free to call or email me with any questions you might have. wendell@oceanaquatics.com 604-940-1988 or 1-800-605-0914 Wendell
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#9
02-22-2006, 01:56 AM
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Hello All.
Although my company was not affected by the recent Kent salt problems, I would like to offer the following to anyone on Vancouver Island who recived defective Kent salt. Regardless of where your Kent salt was purchased from , I will exchange your defective bucket with a bucket of the New Seachem Reef Salt. If you have a bucket or buckets that you wish to exchange, please feel free to PM me or call me at the store to make arrangements. For those looking to try the new Seachem Reef Salt, please have a look at the vendors forum. I will be posting prices as well as bulk pallet prices for those of you who wish to take advantage of a group buy. Cheers... Scott Island Pet Zone
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