I had a terrible experience with the Canadian Tunze distributor, and I'll never suppo

[hillegom]

If I was treated badly, I would consider writing the manufacturer.
In this case, they are in Germany

[Frogger]

I have had my best success with problems in dealing directly with the store I purchased the unit from. I try to buy locally because I know that I will get better customer service when I have a problem.

I have had multiple things fail and never had a problem. Most recently I had a maxspect gyre controller fail. The local store tested it out and gave me a new one.

I try to avoid purchasing electronics from mail order.