I had a terrible experience with the Canadian Tunze distributor, and I'll never suppo

[Ace Storman]

...Warren, I think readers on the forum(s) should be made aware of poor customer service and poor customer support. Dealers and distributors that offer poor service should be identified and they should be made aware that there is discussion about them. Too many public complaints reflect badly upon dealers and distributors and it eventually trickles back to the Manufactures. Most manufacturers take customer service / support very seriously and may look to change their channels of distribution as a result.

[hillegom]

If I was treated badly, I would consider writing the manufacturer.
In this case, they are in Germany

[Frogger]

I have had my best success with problems in dealing directly with the store I purchased the unit from. I try to buy locally because I know that I will get better customer service when I have a problem.

I have had multiple things fail and never had a problem. Most recently I had a maxspect gyre controller fail. The local store tested it out and gave me a new one.

I try to avoid purchasing electronics from mail order.