Sick and Tired of Waveline pumps

[Ron99]

The Wavelike pumps are, as far as I know, Jebao motor blocks with their own controller.

[daplatapus]

Originally Posted by Scythanith

Buy an Abyzz or RD pump. Done.

eek! The one I'd need is $1300... and I'd need 2

Originally Posted by Ron99

The Wavelike pumps are, as far as I know, Jebao motor blocks with their own controller.

That could very well be. I actually have no problems with the pumps. For some reason it's the controllers. I'm just going to find a way to run these and turf these crappy controllers. I have 3 DC12000's that have got probably less than a few months running time combined!

[Scythanith]

Originally Posted by daplatapus

eek! The one I'd need is $1300... and I'd need 2

Don't be a baby

[Myka]

Will you warranty pumps that are two years old like this?

[byee]

I was considering a Waveline DC pump for my cube.

Suggestions on an alternate brand? Reef Octopus?

[Waveline]

RLSS and Waveline have a 1 year warranty. We do stock all parts to repair your waveline pumps.

[fixerupper]

I truly sympathize with the original poster.

My story:
Back in 2013 I tried the DC3000 on my 40g cube and loved it so much I switched almost all of my pumps over to Waveline DC. Well, so much for being an 'early adopter'.

2xDC3000 shot just out of warranty.
2xDC5000 shot (one on my RLSS 8i Skimmer and one on my return) again, just out of warranty. Both of these were running only at no greater than 50% power and were cleaned every 2-3 of months. That's why I had 2 for each application. It made the maintenance schedule that much easier.
They started to shut down one by one. Impellers spin for a few seconds but won't stay running. Controllers are fine. It's the same for all of them.

I tried to contact Nick at Reef Supply Canada but he shut down his business. So then I emailed RLSS; about a year ago now. Never a response.
I gave RLSS another chance and sent an email 10 days ago with a follow up 3 days later...again, not-a-word-back!

I have no idea if I just need new impellers, other parts or if I'm just SOL.
With that kind of support (none!) who would be willing to throw more money at a brand with such poor reliability? I was seriously thinking of trying the newest generation with the problems (supposedly) addressed but I'd sure feel foolish if history repeated itself.

Every day I stare at my expensive skimmer just sitting in the corner of the fish room. It's a harsh reminder. Hopefully when my 3D printer arrives I can make a part to adapt a more reliable pump into the skimmer.

Sigh

[FishyFishy!]

Yup. I have many emails into them as well. Mine were both a long time ago, and recently just to see if they would sell me new controllers and power supplies. Seems like business is just too busy over there ;-)

[byee]

Thanks for the valuable information. I'll stick with the regular mainstream pumps for now.

Perhaps Waveline will reply to both your emails since he's clearly stated spare parts are available.

[fixerupper]

Well, it was a nice thought.
A week since my post. Several weeks since my email.
Over a year since my initial request for assistance.
Still-not-one-peep.

I think we have pretty well established what to expect from the service side.

Originally Posted by byee

Thanks for the valuable information. I'll stick with the regular mainstream pumps for now.

Perhaps Waveline will reply to both your emails since he's clearly stated spare parts are available.