Fun with power outage (dead return pump)

[rishu_pepper]

I will admit that your point is fair and I won't pursue this current pump issue further. But I just want to make a comparison in regards to product/customer service in general.

Case in point: Logitech. Over the years I have had many Logitech products, like gaming headsets, high quality headphones, mice, keyboards, harmony remotes, etc. Every single time there was a problem (and with electrical products, there's always bound to be failures), whether it was my own fault or the item's defectiveness, whether I just bought it or it's been years since I have owned it, Logitech has ALWAYS stepped up with amazing customer service. I was never charged a single cent for shipping replacement items to me or me shipping the defective item back to them for repairs. Several times they even sent me a brand new replacement without me sending back anything, and that's when it was long out of warranty (3+ years). Now that's the kind of customer service/faith in product that I can relate to, and that's why I will always support them.

Maybe I've been spoilt by this and expect the same from other companies.

[rsisvixen]

Hmmm, I don't know that anyone was bashing products or stores. Maybe mild annoyance and general irritation

Power is back on for me-everything seems fine but for 1 anemone, its now vanished into the rock work either to die or split, we shall see I guess.

[WarDog]

Originally Posted by rsisvixen

Hmmm, I don't know that anyone was bashing products or stores. Maybe mild annoyance and general irritation

That's what I took from this thread also. Let's keep it civil people.

[BC564]

So writing an angry email to Fish Street and then stating that they are not willing to pay and that was not a surprise? Then to say build a dream tank, spare no expense so not using Jebao stuff? This is not Fish Streets issue.....and its not a Jebao quality issue. Its a power outage that wrecked something and the blame is being put in the wrong place. Call your power company.

[SeaHorse_Fanatic]

Originally Posted by BC564

So writing an angry email to Fish Street and then stating that they are not willing to pay and that was not a surprise? Then to say build a dream tank, spare no expense so not using Jebao stuff? This is not Fish Streets issue.....and its not a Jebao quality issue. Its a power outage that wrecked something and the blame is being put in the wrong place. Call your power company.

Everyone has dropped this issue. The pump is now working. A mod has asked nicely to keep it civil (ie. let it go). So, let's move on.

Perhaps a mod could just close this thread. Problem solved. OP's pump is working again and has my spare pump just in case. No longer any need to keep this open and have more drama. JMO.

Anthony

[WarDog]

Originally Posted by SeaHorse_Fanatic

Everyone has dropped this issue. The pump is now working. A mod has asked nicely to keep it civil (ie. let it go). So, let's move on.

Perhaps a mod could just close this thread. Problem solved. OP's pump is working again and has my spare pump just in case. No longer any need to keep this open and have more drama. JMO.

Anthony

Thank you Anthony.... and in regards to closing the thread... no. We need something to do when the Coral Illuminati isn't causing chaos!