Another disappointment with Reef Supplies

[Debra54]

I ordered a skimmer from Ray that was on sale Dec 26 on boxing day. I have still not received it and when I ordered it said it was in stock. The money was put on my Visa right away and I phoned him 2 weeks ago and supposedly it is coming in next Thursday and they will ship it out. The problem I have with Reef Supplies is when they don't contact their customers if there are back orders and it should says out of stock on their website. I will not order from them again.

[mihaivapler]

That's funny..how to offer something on sale if you don't have stock of it.

[Riptide]

Im still trying to figure out what your trying to sell or buy. This is the Classifieds not the feed back forum on ebay.

[mihaivapler]

Originally Posted by Riptide

Im still trying to figure out what your trying to sell or buy. This is the Classifieds not the feed back forum on ebay.

don't try to sell anything..the ebay was just to compare the time what it take to get the same stuff from other place..the reason why we buy from canadians vendors is to save time on the shipping,we need the products we order fast not after 3 weeks..i set up my tank already knowing that i will get my stuff soon,after 2 weeks my tank is still without a skimmer and i had to go and buy a heater from my local LFS.i just express my fustration that all..this is not fair to be ignored

[FishyFishy!]

Totally posted this in the wrong section. I've ordered from Ray a ton, and think his customer service has been awesome. Take it up in the vendor forum. Dont crowd buy and sell with your problems.

[mihaivapler]

Originally Posted by FishyFishy!

Totally posted this in the wrong section. I've ordered from Ray a ton, and think his customer service has been awesome. Take it up in the vendor forum. Dont crowd buy and sell with your problems.

please move it to the vendor forum.
i don't dissagre with that,i just share my problem what i encounter.ordered first time i got my pump after a long time,i understand that it can happen so i gave another shoot and ordered again from him,the second time same issue.and to be honest i was about to order again after i placed the last order...all he has to do is just update his site or if he receive an order which he does not have in stock just send a quick and simple email letting that person know that he does not have it and not letting his customers to wait to get the order for weeks until a new shippment comes in..

[christyf5]

it sounds like you've been in contact with Ray, not sure why you are airing this here. I'll leave it in his forum for him to respond. Keep comments civil please.