problem with Tunze Osmolator

[larrysy]

Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.

Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A

[tidal_waters]

Yeah I've had the same problem. I took the sensor out and cleaned it up a bit, seems to be working fine at the moment. I'm hoping it doesn't fail again this weekend as I'll be gone till Monday

[htfn]

My JBJ has dead and I'm thinking to get Tunze Osmolator or Hydor Smart. This is very interesting topic for me.

[intarsiabox]

Originally Posted by larrysy

Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.

Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A

Your best bet would be to contact JL directly through their website or phone them.

[mikellini]

This happened with my nano as well. Had no issues with the regular Osmolator

[intarsiabox]

Originally Posted by mikellini

This happened with my nano as well. Had no issues with the regular Osmolator

I've read quite a few posts about problems with the nano version.

[mikellini]

Yeah, my replacement had issues as well. The Tunze Rep said it "wasn't possible". My vendor (not J&L) was very good and gave me credit and free shipping, I went with the regular osmolator on the next order. No problems so far, although I'd probably do it differently next time and run float switches with my apex

[Ron99]

autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.

[mikellini]

Originally Posted by Ron99

autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.

I used one from them for 5 years. Float switch failed. Should probably replace in intervals

[larrysy]

I contacted Tunze. The rep said that it is a pump problem and needs a replacement, but he cannot do anything about it because he is based in the US and suggested I contact JL instead. This is a heads up in case you are considering Tunze products and you are in Canada.

I'll contact JL and see how good the customer service at JL is.

I considered autotopoff before but decided against it because it has to be shipped from the US. Another source is some onlne store based in Montreal but there is a minimum order for free shipping. I ordered at JL because of the sale earlier this month and the free shipping.

At this point, my workaround is to put it on a timer. When it goes on, the pump will deliver 3 seconds of water when the float switch is on. At least the pump wont run if the float switch is off (below water level).