Fragalot!

[Aquattro]

Originally Posted by Borderjumper

yeah and right after make an an appointment for a voluntary root canal

tsk tsk. How about pushups? I'm stuck at home trying to break pushup records. Good way to get in shape hehe

[Borderjumper]

Originally Posted by Aquattro

tsk tsk. How about pushups? I'm stuck at home trying to break pushup records. Good way to get in shape hehe

Pushups? As in laying on your belly and tring to get your boobs off the floor?? I teeter totter

[Aquattro]

Originally Posted by Borderjumper

Pushups? As in laying on your belly and tring to get your boobs off the floor?? I teeter totter

lol!!

[AquaticFinatic]

Wow this is my biggest thread yet before I changed my screen name. Thanks guys!

[Aquattro]

Originally Posted by AquaticFinatic

Wow this is my biggest thread yet before I changed my screen name. Thanks guys!

We like to help out!

[Finisher604]

Hey Ive been running a company for 10 years but making the same mistake over and over is not from being under staffed. Learning is one thing but customer service is king as is consistency break or no break I support the moderators of this forum and the ones with way more time invested I then me.
Have you ever had a bad experience at a restaurant how did you handle it? Ever go back? It's pure business sense you either have it or don't. Making mistakes over and over is just not acceptable IMO

Originally Posted by jjntm

serious question tho brad and christie... if you are tired of seeing ppl ask about him and debates and so on... why not run a quick 3 day or one week poll and see statistically speaking how many ppl have had good and or bad experiences... and of whichwhen did they order within last 6 months... 6 months to a year... 1-2yrs...3+yrs ago... sometimes it takes seeing real stats like this for some of us to realize that we were one of only a few that got the **** end of the stick or maybe it will show burc that, oh **** I need to step it up even more... and who knows... maybe can reef end up getting some more $ by gaining another sponsor again if he truly has turned it around... after all... if you were completely overwhelmed running a one (wo)man show and made some pretty big mistakes and had everyone ****ed at you, what would you do? most likely close up and avoid everything until things calmed down or run away panicing.... it's human nature when we are over whelmed... maybe burc has making up to do with some of you... but seriously... coming from a 28 yr old business owner who opened a plumbing company at the age of 25... I know what it's like to be in the shoes of 20 roles in your own company and it is hard!!!! I have since won awards for customer service values and run one of the most reputable plumbing companies in the lower mainland... it takes time to learn and many mistakes will be made along the way... but without making those mistakes how else do we learn?

[subman]

Originally Posted by Finisher604

Hey Ive been running a company for 10 years but making the same mistake over and over is not from being under staffed. Learning is one thing but customer service is king as is consistency break or no break I support the moderators of this forum and the ones with way more time invested I then me.
Have you ever had a bad experience at a restaurant how did you handle it? Ever go back? It's pure business sense you either have it or don't. Making mistakes over and over is just not acceptable IMO

You would like to think customer service is king but sadly price has become king, just walk into your local Walmart. Terrible service and yet people lined up 20 deep at the till so they can save a couple bucks. I've seen it only get worse since the economic hiccup. I personally would rather pay for service but unfortunately I believe I'm in the minority now.

As for Burc my experience was fine not great and not bad.

[Finisher604]

Subman, I totally agree about Walmart but this hobby is a specialty major $$ is spent on living things. I chuck everyone's experiences with this supplier as how he truly is. Maybe his cash flow just sucks at some people's movement in time ad better to make the sale and have one ****ed
Of person and hope for the best next time it just gets easier for the supplier as time goes on.

[The Grizz]

Well I must say that I have had a good experience with customer service from Fragalot just recently. I did a group order for a few of us here in Red Deer, everyone was happy with what they received, my order was a little messed up but today I received 9 more frags of Zoas & acans that where really really nice.

On a personal note in regards to CanReef. I think of this site as a great place to gain knowledge of the hobby, meet some good people and find the things we all like to have in our tanks. Wether it's a paid vendor or not I PERSONALLY think that we should be able to discuss the service form them. All the mods have a hard job to police all the threads and I take my hat off to them for the great job they do but with discussion comes conflict & it sometimes gets really rediculas with some of the things that get posted. I will be the first to admit that I sometimes have a very strong opinion & if you know me personally you know I don't sugar coat my words, I say it like it is & if you don't like it to damn bad but on here I try to keep that in check, pass on info that I have learned to other new to the hobby. I will also say that there are some people here that really should stay quite for the simple fact that they are rude & sometime really misinformed but still think there right no matter what.

Just my 2 cents worth & that is it.

[Nano]

Well said Greg.