What Brand of Router/Modem are You Running Your Neptune Apex Through?

[Snaz]

Originally Posted by medhatreefguy

Neptune Apex Model 1.0, Serial AC4:01687, Software 4.03L_6A10
The router is a model 2700HG-E
Local IP of the Apex is 192.168.1.77
(One of the things I tried is DMZ mode where the router assigns an IP to the Apex in DCHP mode so the Apex is now assigned 199.126.209.19)

The two devices must be in the same subnet. Don't bother with the DMZ.

So if your APEX is 192.168.1.77 then your router and computer must be assigned assigned IPs in the same range. Presumably your subnet is 255.255.255.0 so my suggestion to get started would be to rebuild your network something like this:

192.168.1.1 - Router
192.168.1.2 - Computer
192.168.1.3 - APEX
Subnet Mask 255.255.255.0

The local(LAN) gateway and DNS ip for the computer and APEX is the router so with the above convention the LAN gateway and DNS is 192.168.1.1

Test that the devices can see each other with a PING from the command line. Open a CMD prompt by START-> RUN-> CMD (ENTER). This will open a black DOS box where you can type the following ping commands:

PING 192.168.1.3 (ENTER)

You should see four pings go out and come back successfully like this:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

If you see the above then your computer can "see" the APEX on your local network your almost finished. If you get "request timed out" then you have to look at the network again until you can ping each device.

Once you get the network built so computer can ping router and computer can ping APEX carry on with instructions from APEX. You might have to configure Port Forwarding in the router but try it without first.