looking for a tank builder

[sphelps]

Yeah that was my understanding, so who's had problems with warranty then??

[Dez]

Originally Posted by sphelps

Yeah that was my understanding, so who's had problems with warranty then??

Check with Ed (Saltynuts) He had a 200 something gallon blow on him and damage his entire basement, all he got was a 54 gallon tank instead of warranty or a new tank. PM him.

[sphelps]

Originally Posted by Dez

Check with Ed (Saltynuts) He had a 200 something gallon blow on him and damage his entire basement, all he got was a 54 gallon tank instead of warranty or a new tank. PM him.

I don't want to get into too much of this but there are always conditions to warranty, most never bother to even look into them.

Aquariums with a water volume up to 224 gals with length up to 6’; must be placed on Industry approved stand, or a Structural Engineer designed & certified Stand. Aquariums with a water volume over 224 US gallons and with a length over 6’; must be placed on a Concept metal stand or a Structural Engineer designed & certified stand. Aquariums with widths greater than 30” and/or heights greater than 30”; must be placed on a Concept metal stand or a Structural Engineer designed & certified stand.

http://www.conceptaquarium.com/warranty.htm

If you don't meet the conditions provided by the company you can't really expect them to do much. Chances are conditions weren't met but they made a deal.

[saltynuts]

nope on my 240 it was a build defect. was nothing to do with me or whet i did.
wife still hammers me over it.

[sphelps]

Originally Posted by saltynuts

nope on my 240 it was a build defect. was nothing to do with me or whet i did.
wife still hammers me over it.

So you obviously had it on one of their stands?

[saltynuts]

yes sir bought the hole thing off them.
tank stand canopy,sumps

[sphelps]

Originally Posted by saltynuts

yes sir bought the hole thing off them.
tank stand canopy,sumps

Well that really sucks, so exactly what reasoning did they give? I can't understand why they wouldn't honor the warranty if all their conditions were met, that's just terrible business. They even claim to have the best warranty in the business.