Moderators

[dreef]

I have never dealt with oceanic corals but i applaude your stand up attitude.Wish more vendors would do what you have done.It wasn't your fault,but you still stand by your product.I wouldn't think twice about ordering from you again,if the same thing happened to me. BRAVO

[Ripwoop]

Originally Posted by digital-audiophile

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

http://www.canreef.com/vbulletin/ima...ons/icon14.gif I fully agree with starting that poll!!!

[mark]

Think it's well accepted that shipping companies suck and we are all taking a risk with livestock. This should give some guidance to sellers that proper packaging is required and notification with WB numbers etc is a must.

Even if by fluke LS arrives alive in that soggy cardboard box that had newspaper for insulation they should get a negative rating.

[OceanicCorals-Ian-]

Originally Posted by mark

Think it's well accepted that shipping companies suck and we are all taking a risk with livestock. This should give some guidance to sellers that proper packaging is required and notification with WB numbers etc is a must.

Even if by fluke LS arrives alive in that soggy cardboard box that had newspaper for insulation they should get a negative rating.

Agreed! Boxes cannot be insulated with just newspaper alone! It seems like only a few of us double bag these days too! I have never had a shipment show up to a customer soggy!

[Mrfish55]

Originally Posted by OceanicCorals

Agreed! Boxes cannot be insulated with just newspaper alone! It seems like only a few of us double bag these days too! I have never had a shipment show up to a customer soggy!

So well packaged it even survived a car accident on the way home

[Snappy]

1) Shipping company satisfaction is greatly skewed by location and even individual drivers so I am not sure that would be of much benefit.

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive. As has been said we will never please everyone no matter how hard we try. I am not familiar with your customer's complaint post but I find it unlikely it will have much of an impact on your business.

[OceanicCorals-Ian-]

Greg,

I appreciate your comments and insight, especially considering how tight of a ship you run with your side business. I am sure people do tend to consider the source on occasion. I really do have some great customers, I certainly cannot complain.

Again, I appreciate your input.

Ian

Originally Posted by Snappy

1) Shipping company satisfaction is greatly skewed by location and even individual drivers so I am not sure that would be of much benefit.

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive. As has been said we will never please everyone no matter how hard we try. I am not familiar with your customer's complaint post but I find it unlikely it will have much of an impact on your business.

[Snappy]

Originally Posted by OceanicCorals

Greg,

I appreciate your comments and insight, especially considering how tight of a ship you run with your side business. I am sure people do tend to consider the source on occasion. I really do have some great customers, I certainly cannot complain.

Again, I appreciate your input.

Ian

I agree that for the most part our customers here are outstanding!!!
I view the majority of them as friends.

[EmilyB]

Originally Posted by Snappy

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive.

Two comments I have. I'm really glad I'm not actively buying whoa...

The last negatives on the forum sponsors resulted in public attacks on the dissatisfied customer....not cool.

Snappy, I saw the negative vote. Why would you say consider the source? I have always respected this person?

[Trigger Man]

So what happened to all the love? So much hostilites and bitterness lately. Things happen and they have to be dealt with. After that we all have to move on.