Vendor Ratings Forum

[Canadian]

Originally Posted by wickedfrags.com

Agreed. Open discussion of an issue for 2 weeks then it is removed. Both members and vendors are free to discuss the issue. Exceptions include leaving the thread online longer than 2 weeks due to issues associated with suspected fraud or other suspicious activity.

Why would removing the thread after 2 weeks be at all beneficial to potential customers? Sure, it seems like a great way for vendors to sweep bad feedback under the rug, but as a consumer that's exactly the type of history I want to see in order to help me make my decisions. I could see something akin to eBay where the "issue" is left open for discussion between the vendor and the customer for let's say a couple weeks, but it should certainly be left online for significantly longer than 2 weeks so other customers can utilize the dialogue as Canreef intended - to enable customers to determine if a certain vendor's business practices and quality of products fall in line with what they are seeking.

[wickedfrags]

I think their intent is to remove it once the issue has been addressed/resolved and once members have had the opportunity discuss publicly. I agree than an ebay type system would work.

Originally Posted by Canadian

Why would removing the thread after 2 weeks be at all beneficial to potential customers? Sure, it seems like a great way for vendors to sweep bad feedback under the rug, but as a consumer that's exactly the type of history I want to see in order to help me make my decisions. I could see something akin to eBay where the "issue" is left open for discussion between the vendor and the customer for let's say a couple weeks, but it should certainly be left online for significantly longer than 2 weeks so other customers can utilize the dialogue as Canreef intended - to enable customers to determine if a certain vendor's business practices and quality of products fall in line with what they are seeking.

[Aquattro]

Keep in mind people, that all these things require a significant amount of time from staff, and well, we have better things to do. My recommendation to pull this whole thing still stands. If members want info, PM other members. Pretty simple, and the staff get to do things other than sit here trying (hopelessly) to please people.

[Snappy]

The ratings forum is what it is. No one is getting a perfect score but that's just life in the business world.

[blaster]

It seems a couple of venders have been deleted.Why?

[Aquattro]

Originally Posted by blaster

It seems a couple of venders have been deleted.Why?

2 requested to be removed. They got a bad rating and weren't happy about it.

[wickedfrags]

I requested to be removed at this time, see my post on page 4 (and subsequent posts thereafter) for rationalle. Dave @ wicked

Originally Posted by blaster

It seems a couple of venders have been deleted.Why?

[Murminator]

WOW really walking on a double edged sword here. I like the anonymous feedbacks beacuse then you know there are true feedbacks. If someone is not happy with a vendor they are not going to post in a vendor forums what the problem is to have an online p*ssing match. I have bought frags from vendors that I thought were way over priced for what I got size/quality...guess the money went towards a good photoshop program but I guess that is my own stupidity for not asking the right questions.
Now if I was getting bad/good ratings from customers I would be asking why? I see only 2 vendors want feedback Wicked frags and Coral Master how come vendors don't set up there own polls on why they like/dislike there shopping experience? and keep it anonymous to help there respective businesses EVERYONE will always give good feedback not everyone will give poor feedback with repercussions. Like Snappy said he got an unsatified customer ...but why? not who? was it price? quaility? experience? maybe if he knew why it wasn't perfect I know he would strive to make it perfect....(Sorry to use you as an example Greg). If some vendors want to pull out of it or some bad reviews so be it guess some want to hide what reallity is
I mod on several boards that do not allow any vendor reviews PERIOD good or bad, it results in hard feeling and p*ssing matches BUT I am going to propose to my boards what you guys have done here the the condtion of anonymity, to ensure a true rating.
Kudos to the Mods for the the vendor rating...keep up the good work

[Aquattro]

Originally Posted by Snappy

The ratings forum is what it is. No one is getting a perfect score but that's just life in the business world.

You get my next order Greg

[fencer]

Good one Snappy...i like your satisfaction policy too...goes along way to your credibilty(not that anything was wrong with it in the first place).
Consumers drive the business. You can't please everybody. Hopefully there are more positives than negatives. If not, a vendor has too really look at the way business is conducted and how they treat the customer base. I also have a small business on the side and reputation carries alot of weight. You really have to earn it. Consdiering in the frag business a whole lot of money is pluncked down to buy frags. So the cash value is not trivial. As a consumer I would like to think I am getting a quality product with service before and after the sale.Sorry for wandering....