Vendor Ratings Forum

[wickedfrags]

To what end? I am not opposed to any comments in my sponsored forum and would hope staff would not modify comments without my permission.

Originally Posted by Brent F

Dave,

Since you don't want feedback posted on this site I have removed all posts where I previously commented on frags I purchased from you from this site.

Why must comments be anonoymous???????????? I fully support a system that allows discussion of issues on this board.

Originally Posted by i2as kass

Have to agree, although I completely respect wickedfrags decision to pull out from our Canreef rating scale I believe that as a vendor you should have nothing to hide. If everyone on canadafrags.ca is raving that you provide excellent service then it should be the same here on canreef. I personally have made the decision to not purchase product from vendors on the site that choose not to have there services rated. When it comes down to the bottom line, if you practice good business etiquette and make sure your customers are happy then you have nothing to worry about. Yes vendors should be stopped from posting on other vendors and yes the votes should be monitored (This is canreef though and the mods do an amazing job of it!) but to say that no one can rate you because you believe you always provide 100% customer service is absolutely ridiculous!

[Brent F]

Originally Posted by wickedfrags.com

To what end? I am not opposed to any comments in my sponsored forum and would hope staff would not modify comments without my permission.

Why must comments be anonoymous???????????? I fully support a system that allows discussion of issues on this board.

Any negative comments are not permitted so would be removed from your sponsor forum as they would from any other. Since only positive comments are permitted I decided not to comment on any vendor who does not want to participate in the polls.

If vendors opt out they shouldn't be surprised if customers do too. I have a difficult time with the rules for one vendor being different than all others. I can post feedback on everyone except you under the current setup and decided if you don't want my feedback it is inappropriate to comment at all on any purchases.

The moderators have done well with this first attempt at trying to find something workable. I anticipate we will end up somewhere other than where we are right now. Why not work with them instead of opting out?

I see your point on anonomous comments. I don't have problems with voting being public. I also don't have problems with the current setup where voting is confidential and the vendors have the ability to ask the moderators to investigate to ensure the votes are legit.

[wickedfrags]

I agree with your thoughts and understand your rationalle, it makes sense to me.

I would be happy to work with any staff on this issue, I think forum members deserve this type of information to be available. I choose to opt out until the system adds more value for members.

Originally Posted by Brent F

Any negative comments are not permitted so would be removed from your sponsor forum as they would from any other. Since only positive comments are permitted I decided not to comment on any vendor who does not want to participate in the polls.

If vendors opt out they shouldn't be surprised if customers do too. I have a difficult time with the rules for one vendor being different than all others. I can post feedback on everyone except you under the current setup and decided if you don't want my feedback it is inappropriate to comment at all on any purchases.

The moderators have done well with this first attempt at trying to find something workable. I anticipate we will end up somewhere other than where we are right now. Why not work with them instead of opting out?

I see your point on anonomous comments. I don't have problems with voting being public. I also don't have problems with the current setup where voting is confidential and the vendors have the ability to ask the moderators to investigate to ensure the votes are legit.

[Monti-Man]

I have dealt with bussiness's that before i have even bought something I received the poorest customer service and choose not to shop there.So should i not be able to rate them because i never purchased anything there? i have received details(promises) on shipping,packaging etc before i actually enetered into the sale and had i known about the bussiness from some other way than i wouldn't have shopped there.Sure the product might be okay but in all reality the customer service sucks as they lied from the get go. Its not all about the purchasing power. Customer Service has alot to do with a voting system as we'll.


I would think that the vendors with good customer service and rating's have nothing to worry about when it comes to 2 upset people and 30 happy customers. Example(Snappy)
Yes indeed if you have alot of unhappy people than either something is up(pm a mod) or you need to reevaluate how you are running your bussiness.

You can't please everyone. Do you think places like Future Shop etc....Really care about the people they have ticked off along the way. They have enough "Happy" customers to still run a good bussiness.

[sphelps]

It's important to note not all us vendors are the same. I for one have very small customer bases and as a result, for the most part, get to know all my customers quite well. I always ensure my clients are completely satisfied so either someone took one of my posts too seriously or I have an angry customer. Either way I have no way of resolving the issue. If there's a problem I would like to fix it.

Also what about all those great local stores supporting this site? I've seen it many times, someone with little experience buys a piece of livestock without knowing much about it. It either dies or does something they don't like and they blame the store for not having mind readers. Now when they're still mad they can vote on these forums. The next day the same guy is back at the same store buying something else. And the whole time that LFS just wanted to support the site and let people know where they are.

[blaster]

I think since the venders are the ones paying for advertising on this site,there input should be heard

[fencer]

Wrong...they pay for the right to advertise, not the right to dictate how Sys Admin runs the forums.

[blaster]

same thing

[Aquattro]

Well, my recommendation to the rest of the staff is that this feature again be removed. Regardless of what we do, half like it, half don't.

You try so hard, and nobody ever gives you an inch....