Fun with power outage (dead return pump)

[rishu_pepper]

I will admit that your point is fair and I won't pursue this current pump issue further. But I just want to make a comparison in regards to product/customer service in general.

Case in point: Logitech. Over the years I have had many Logitech products, like gaming headsets, high quality headphones, mice, keyboards, harmony remotes, etc. Every single time there was a problem (and with electrical products, there's always bound to be failures), whether it was my own fault or the item's defectiveness, whether I just bought it or it's been years since I have owned it, Logitech has ALWAYS stepped up with amazing customer service. I was never charged a single cent for shipping replacement items to me or me shipping the defective item back to them for repairs. Several times they even sent me a brand new replacement without me sending back anything, and that's when it was long out of warranty (3+ years). Now that's the kind of customer service/faith in product that I can relate to, and that's why I will always support them.

Maybe I've been spoilt by this and expect the same from other companies.