Fun with power outage (dead return pump)

[rishu_pepper]

Originally Posted by BC564

Ok I have to ask because I do not understand why you would expect a manufacturer to replace an item or why would any manufacturer replace anything plugged in that failed after a power bump, surge, brown out or failure? If you want to protect your stuff put a surge protector on your main power distribution panel. If your TV or Fridge had stopped were you expecting them to replace it or do anything for you?

Because they specifically said on their website that they will RMA any defective/damaged products, providing that I didn't take a gun and shoot it through the pump. Neptune, as much as I bitch about my sucky Apex, has always provided customer service and walked me through fixing my Apex when power outages caused it to go crazy (which it has, once again...), and they do it for free.

Fish Street emailed me back eventually and said they would send me a new pump but I have to pay for the shipping which is $65 USD... When a brand new one (with controller/power supply) costs less than twice that, I just left it alone.