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1. Using older software (the firmware is embedded into the software) 2. You missed a step when doing the firmware update, i.e not power cycling the lamp after the update is finished) Hint - Windows has a habit of overlapping USB ports so sometimes when you plug a USB device in it will not connect due to a conflict - blame windows and dont shoot the messenger either Simply remove the USB cable, wait a few moments, reconnect and keep your fingers crossed. If it still wont connect make sure windows has not run off with the COM port, go to device manager and make sure the COM port is still the same.Further support on this topic by me or GHL can be answered by posting here www.profiluxsupport.com Last edited by Aqua-Digital; 07-03-2013 at 12:56 PM. |