Moderators

[Snappy]

1) Shipping company satisfaction is greatly skewed by location and even individual drivers so I am not sure that would be of much benefit.

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive. As has been said we will never please everyone no matter how hard we try. I am not familiar with your customer's complaint post but I find it unlikely it will have much of an impact on your business.