The F350 saga continues

[mseepman]

I think I know right away what is happening there.

My guess is that Advantage Ford has been warned about some questionable warranty decisions by Ford Motor Co. and so by doing such a big job, they would be increasing their chances of getting a warranty audit. Ford combines every dealer in the country for their warranty work on each thing, they then divide by the number of dealers to come to an average. Any dealers outside of that average are looked at...as such, they tend to continually drop the average. Each dealer has "some" leeway as to questionable warranty situations, but if a dealer gets outside the mean average too often, in come a battalion of warranty auditors to check on them. Believe you me, those auditors WILL find something...ie: a vehicle that had a problem at 60,100km when warranty was only 60,000 or something of that nature. When they do, big chargebacks...sometimes enough to close the store down for good.

The other dealer you took it to is probably slower (out of town) and therefore they have done less warranty and don't stand out.

Advantage has dealt with it poorly...they should have been more forthcoming with you.