Zoas melting

[Nano]

The are sending me a few little goodies, like a digital thermometer and timer, and a t5 light(not sure what brand). Like I said I wasn't asking for or expecting anything more then my refund, but since they have had so many carbon recalls they are treating carbon recalls with "priority" according to her, as the carbon does a lot of short and long term damage.

[Nano]

BTW its a FW T5 set up not reef so nothing pricey

[daniella3d]

I went to Aquatica in Montreal today and they told me that Kent Marine pulled ALL the Kent carbon out of the shelves, all of it. I was glad to hear that because I was afraid that some other uninformed person might ruine their reef because of an incomplete recall.

I am really glad they did this, so nobody else is going to suffer this disaster. My tank is slowly recovering but I can see that a few of my SPS are not recovering. The skeleton and frame of some of them are very fragile, bristle and breaks easily and they have no polyp extension and it's getting worse. Some other corals are like 100% back to normal. It is amazing how a little bit of copper can do that much dammage

Originally Posted by Nano

The are sending me a few little goodies, like a digital thermometer and timer, and a t5 light(not sure what brand). Like I said I wasn't asking for or expecting anything more then my refund, but since they have had so many carbon recalls they are treating carbon recalls with "priority" according to her, as the carbon does a lot of short and long term damage.

[Nano]

Yes I agree, Big Als in Edmonton is also pulling all the batches that are from before the recall, I am just glad to have the copper back to 0ppm, LuAnn @ Kent was a real joy to deal with, when I told her what happened she immediately offered product compensation for the the dollar amount of my corals, provided I could provide receipts, luckily for me my wife is anal about receipts so I found most of them. I still never expected it to go like this, as said I was happy with just getting a refund, maybe a credit I could use to put towards some new coral/ equipment, but what she did was above and beyond, and I am very happy with her service to me.

[daniella3d]

This whole event was very very sad and unfortunate. I feel bad for this company. They must feel really bad as well.

Hopefully it will resolve with time and nobody else is going to have problem with the carbon.

It is very sad.

Originally Posted by Nano

Yes I agree, Big Als in Edmonton is also pulling all the batches that are from before the recall, I am just glad to have the copper back to 0ppm, LuAnn @ Kent was a real joy to deal with, when I told her what happened she immediately offered product compensation for the the dollar amount of my corals, provided I could provide receipts, luckily for me my wife is anal about receipts so I found most of them. I still never expected it to go like this, as said I was happy with just getting a refund, maybe a credit I could use to put towards some new coral/ equipment, but what she did was above and beyond, and I am very happy with her service to me.

[Nano]

Originally Posted by daniella3d

This whole event was very very sad and unfortunate. I feel bad for this company. They must feel really bad as well.

Hopefully it will resolve with time and nobody else is going to have problem with the carbon.

It is very sad.

Well she said they have added 2 additional quality control sections to the manufacturing process to ensure it doesn't happen again, and yes she did feel very bad, worst part was she could related as she had the same experience in her tank right before the recall. So she was eager to help