Wow, I sent a reply asking to set up the phone support session for Friday a couple days ago, since I could take time off work to stay home and deal with it. I never got a confirmation so I didn't call off work, only to just receive an email now saying "Oh I am sorry we missed your email." Now I have to rush home next week Thursday to deal with it. Unbelievable.
I know Apex is like the gold standard of aquarium controllers, but I'll never buy their products ever again. So disgusted.
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