View Single Post
  #17  
Old 09-03-2014, 07:48 PM
jlaquatics jlaquatics is offline
Member
 
Join Date: Dec 2006
Location: Burnaby, B.C.
Posts: 233
jlaquatics is on a distinguished road
Default

It is definitely not normal for it to take 2 months to replace Tunze parts. It could happen in the event a product has developed a problem that requires Tunze to take some time to determine the appropriate fix - but that is rare.

Please do contact us again directly, as you did previously, if you run in to any trouble with getting the necessary part directly from Xenia. I'll be sure to help you (and anyone else) in that case.

Jeff
J&L Aquatics Ltd.