Quote:
Originally Posted by tim the toolman
mine was 2 weeks ago at the most. Single person order of about 500$ and special requested a Saturday delivery. This was a Tuesday. On Friday I heard back from him saying all was well but Saturday wasn't going to happen. No biggie I said. Oh and by the way of the 60 snails you ordered I can only send 20. Also no big deal. Shipment arrived on wednesday (8 days total) several Doas and they were the most expensive pieces. Also there was about 20% substitution which I wasnot informed about. More dead the next day. 16 of 60 snails, no shrimp which was ordered. All this and then i had to ask for a refund of course. So only a fraction of the $ was returned. Another email which was not quite as friendly and the rest of the money was then refunded. No offer to re ship or replace. Not the end of the world all in all but just not the greatest in experiences.
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k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?
What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...