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Originally Posted by jjntm
.. has anyone had bad experiences lately? if so was it that corals were browned? missing? what was it? did burc replace the items or offer a credit? did he respond with in 24 hrs? (he responded within an hr for me... but most online businesses offer responses within 24 hrs...)
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mine was 2 weeks ago at the most. Single person order of about 500$ and special requested a Saturday delivery. This was a Tuesday. On Friday I heard back from him saying all was well but Saturday wasn't going to happen. No biggie I said. Oh and by the way of the 60 snails you ordered I can only send 20. Also no big deal. Shipment arrived on wednesday (8 days total) several Doas and they were the most expensive pieces. Also there was about 20% substitution which I wasnot informed about. More dead the next day. 16 of 60 snails, no shrimp which was ordered. All this and then i had to ask for a refund of course. So only a fraction of the $ was returned. Another email which was not quite as friendly and the rest of the money was then refunded. No offer to re ship or replace. Not the end of the world all in all but just not the greatest in experiences.