+1 on that. I managed to lose the little plastic washer (that I didn't know was there) in a Koralia 2 while I was cleaning it. I called them and they send me a couple of replacements, no charge.
A few weeks later, I bought a skimmer from a Canreefer that was missing o-rings. Another call, another 'care package' is on it's way.
Most of these things cost pennies to a few dollars. Add a few bucks for postage and you have great customer service that has me recommending their products to my friends.
you can't BUY advertising like that and even if you could, it'd cost a helluva lot more. These guys make good product and stand by it. What more could you ask for ?
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-Mark
29 Gal Bowfront w/24" LED Lights. DIY HOB Sump (5.4 Gal) MP40. Orange Spotted Watchman Goby, 2 Clownfish and a few hermits.
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