Quote:
Originally Posted by Red Coral Aquariums
Ken;
I am looking at the same order sheet and will be ordering some myself but don't see any customer guarantees.
None the less How would you handle this ?.
Since the order form shows a limited quantity and most resellers have been looking for these (like you said 6+ months) you would replace one if it dies with your stock? or.
Having a replacement seahorse sent to you would cost a fair bit , would you cover that cost or the customer?
After 1 week, 1 month, 6 months, 1 year are these sea horses going to be readily available so you can replace with your guarantee. At that point would you be refunding the customers $.
Would each replacement seahorse start again the 1 year guarantee? If so you could keep a "poor hobbiest" in seahorses for the rest of BWA's lifespan.
Would you control who you sell to (ie people with seahorse setups) there is potentially a limited supply and with a guarantee everyone could give them a shot.
These are the first questions that come to mind.
Kevin
Red Coral Aquarium
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Was that a guarantee through the manufacturer or the wholesaler.?