It is the builder that is covered by NHW... however the builder has to put a bond of 10-15000 (or more depending on the house), of course this cost is in the price of the house.
Now most good builders will come and fix problems right away & you don't have to go through NHW...
If you do have issues and the builder disappears, and you have to go through NHW, good luck... it seems to be pulling teeth to get anything done at all... plan on a long wait..
I know someone going through the hoops right now.. we will see how that goes..
You should see the costs a builder has to go through for NHW if they are doing small multifamily... a real PIA
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