That is a hilarious image! I would so put that on my car...
ING has been fantastic to me, and if they were a full service bank I would be with them in a second. Never once have I had a problem that wasn't solved quickly and efficiently with clear and honest answers. I've banked with them for almost 10 years.
I'll look into both BMO and Servus Credit Union for my next banking provider.
I definitely do agree though, customer service on the whole is sliding and starting to spiral downwards. I'm just sad that everything feels like an uphill battle when it comes to banking in particular. Obviously the system as a whole has developed some serious flaws and I hope sooner rather then later that they are corrected.
Apparently on Monday my debit card was copied at a downtown ATM and it was only yesterday that First Calgary contacted me to make me aware of the issue. Its now Friday and I've been told sorry, we can't help you at all, instead we've frozen ALL of your accounts and can't even let you withdraw funds in person at the downtown branch until everything has been sorted out, in 7-10 business days. Its this kind of stupidity that annoys me. All they can tell me is sorry, and frankly, sorry just doesn't cut it.
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