I've done live shipments using Westjet and Air Canada.
Westjet was great. They gave me a flight number and the live cargo showed up as planned.
Air Canada lost the shipment twice and it finally showed up 18 hours late. It was a royal pain because they had no idea where the parcel was and which flight it would arrive on. I went to the airport the second time to pick it up and was told it hadn't left Vancouver yet. When I got back home from the airport I got a call saying it had been sitting in Calgary all morning. The problem is not all their fleet has pressurized cargo areas so live cargo can be moved to another flight because the flight it was booked on changes to non-pressurized. They didn’t have a clue when it would arrive until it showed up in Calgary which makes it a real hassle to pickup.
Three trips across the city to the airport and all worked out in the end.
If ordering live cargo again I would choose a vendor that uses Westjet.
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