Pre-2k, why wont you mention which LFS you talked to? We are hear to learn about the hobby, and the various LFS are a big part of the hobby.
Their advise was wrong, Bev proved why your kit showed 1ppm ammonia, she took the time to test the city water for you before and after treatment with Prime.
Long term to solve your problem you need to use distilled or RO/RODI water, not treated city water for your tank.
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