Canreef Aquatics Bulletin Board  

Go Back   Canreef Aquatics Bulletin Board > General > Product Review and Equipment Forum > Lighting Specific

Reply
 
Thread Tools Display Modes
  #1  
Old 08-23-2016, 06:34 AM
hfp75 hfp75 is offline
Member
 
Join Date: Sep 2011
Location: calgary ab
Posts: 431
hfp75 is on a distinguished road
Default Kessil - Customer Service - A+

One of my A360WE just up and quit the other day.

I called Kessil and they asked me if I had my receipt. (I have no receipts since I have purchased most of my lights used). I said I don't keep receipts, they asked for the serial number on the light and said it's covered - they are sending me a new light..... It was super easy....

- no telephone tag with a bunch of people
- serial number is easy to find
- they took my information and shipped it
- They don't want the old one back - it's gonna head to the garbage.

I rate this experience with Kessil A+ and not only do I love the lights but their customer service is top notch.

My new light isn't here yet, I'll post again when it shows....

Last edited by hfp75; 08-23-2016 at 06:36 AM.
Reply With Quote
  #2  
Old 08-23-2016, 07:28 AM
kev00arthur kev00arthur is offline
Junior Member
 
Join Date: Jul 2016
Location: Grande Prairie, AB
Posts: 3
kev00arthur is on a distinguished road
Default

Can you send me the light and power supply for it ?? i will pay for shipping ?? im in GP
If you are gonna Throw it in the garbage of course and don't want it .
Reply With Quote
  #3  
Old 08-23-2016, 08:27 AM
hfp75 hfp75 is offline
Member
 
Join Date: Sep 2011
Location: calgary ab
Posts: 431
hfp75 is on a distinguished road
Default

Well I'd love to sell it and make a few bucks BUT because the service was stellar and they asked me to toss it, Ill do what they asked...
Reply With Quote
  #4  
Old 08-23-2016, 09:31 AM
kev00arthur kev00arthur is offline
Junior Member
 
Join Date: Jul 2016
Location: Grande Prairie, AB
Posts: 3
kev00arthur is on a distinguished road
Default

Hey Hey if Thats what you wish to do its all good.. and When the new light shows up i hope its golden and working like a charm . customer service with them is awesome .. if you change your mind msg me and ill sent email transfer right away thanks ..
Reply With Quote
  #5  
Old 08-23-2016, 06:07 PM
Myka's Avatar
Myka Myka is offline
Moderator
 
Join Date: Mar 2004
Location: Saskatoon, SK.
Posts: 11,268
Myka will become famous soon enough
Default

Quote:
Originally Posted by hfp75 View Post
Well I'd love to sell it and make a few bucks BUT because the service was stellar and they asked me to toss it, Ill do what they asked...
That's good for the karma. Way to be awesome.
__________________
~ Mindy

SPS fanatic.

Reply With Quote
  #6  
Old 08-27-2016, 08:33 AM
hfp75 hfp75 is offline
Member
 
Join Date: Sep 2011
Location: calgary ab
Posts: 431
hfp75 is on a distinguished road
Default

New light came - totally new - not refurbished or anything weird !!!

No issues at all....
Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 09:13 PM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.