Warning! Potential Problem with Kent Salt.

[BMW Rider]

Originally Posted by Chin_Lee

Ed
can you verify with Kent what to do if you don't have a receipt? I don't know about most people but unlike electronics, its not a common practice for me to keep receipts for salt that I buy from a store.

The only reason I have my receipt is because I just got the salt last week. This issue came to my attention between the time I order it and when I got it. Talk about poor timing.

They never asked for proof of receipt when I talked to Kent. Just that I sent the sample.

My concern is that I have two buckets and I want to be sure they are aware of that fact when I send them two samples. Good to hear that they are not making it a requirement though.

[Willow]

well woopdeddoo bev all the local shops in vancouver are all working off of the same batches with the yellow labels. they problem is you cant tell if you have a good or bad bucket until you open it up, if its bad you can't return it!

[seashells]

Originally Posted by Willow

i don't think it mattered if you bought salt on boxing day or last week, it's all bad.

I still have enough salt to last till end May. But at $36 for a bucket I figured a good idea to just stock up. So hopefully by the time I need more salt the problem will be resolved.

Doug

[Beverly]

Originally Posted by Willow

well woopdeddoo bev all the local shops in vancouver are all working off of the same batches with the yellow labels. they problem is you cant tell if you have a good or bad bucket until you open it up, if its bad you can't return it!

Again, UNTRUE!!!!

Originally Posted by zulu_principle

Kent Salt

If you have purchased Kent Salt from us.

Return the bucket to us for exchange or send the sample back to Kent.

If you send the sample back to kent keep the receipt for the cost of the shipping and i'll give you a store credit for that amount.

Please feel free to call or email me with any questions you might have.

wendell@oceanaquatics.com

604-940-1988 or 1-800-605-0914


Wendell

AND

Originally Posted by Denis

Just got responce from J&L:
----------------------------------------------------------
Two options since you are local:

1. Send sample to Kent, and they will replace bucket of salt
2. Bring in bucket and we'll replace.

If anyone orders Kent salt we are informing them before shipping. I was told
by Kent that it was one batch (70 buckets). If that is the case then not all
of ours is bad.

Allen
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I love these guys.

[marie]

sigh, if anyone is keeping count, the bucket of salt my husband picked up for me is one of the low dkh ones . It's not like i can just run to the closest lfs to pick up some more either and I'm in the process of filling my 175g bowfront

[Johnny Reefer]

Originally Posted by BMW Rider

I spoke with J&L yesterday about my two buckets. He said that's what they had - 70 buckets of the bad stuff, none of the good stuff, so they had none to ship to me as replacements.

Surely they'll be getting some good stuff in soon. Does it have to be replaced today? Just buy some good salt from somewhere local to tide you over, IMO.

This business of sending a pound of the stuff to Kent sounds ridiculous to me. A whole pound! I don't think so. They must have sophisticated labs where all they would need is a teaspoon of the stuff, at the most, to determine the alk. I don't know...I'm no chemist by any stretch....but I think there just hoping that most people will balk at shipping a whole pound and that reduces their loss, but still look good by makin' the offer. JMHO.

Cheers,

[Xtasia]

Earth to Bev... at the risk of sounding like I'm explaining the obvious to someone "extra special" he's trying to say that the dmg is so obviously wide spread that people who bought the salt on boxing day (me) are having the same poor salt problems as people who bought their salt a few days ago. In this, he is agreeing with you.

Originally Posted by Beverly

Untrue and totally annoying (Thanks, Harvey, for the use of your amazingly accurate graph for this post!)

The pallet of 200g Kent salt we ordered from IPZ earlier this month tested at 8.5 - 9 dKH. See my and Matt's previous posts a few pages back for more detailed info on our test results.

[Funky_Fish14]

Originally Posted by Johnny Reefer

This business of sending a pound of the stuff to Kent sounds ridiculous to me. A whole pound! I don't think so. They must have sophisticated labs where all they would need is a teaspoon of the stuff, at the most, to determine the alk. I don't know...I'm no chemist by any stretch....but I think there just hoping that most people will balk at shipping a whole pound and that reduces their loss, but still look good by makin' the offer. JMHO.

Cheers,

Ditto that. I was thinking that myself, but had no idea of why they might do it, definetly sounds like a feasable suggestion!

Chris

[untamed]

Its possible that Kent is trying to protect itself from being ripped off by clever aquarists who work in groups. One bad bucket...divided up among several hundred people one teaspoon each translates into a great big scam! By making people send in a substantial amount, it might reduce the scamming.

Not that I agree with their decision...I merely offer another explanation for what seems like an odd policy.

[Psyire]

Or they are dumping all the 'pounds' together and adding the missing ingredient, then selling it back to us. lol