Fragalot! - Page 35

mandyplo · #**341** 09-21-2012, 06:14 PM

1. I don't quite know if I'm allowed to give a review like this, but I "attempted" to deal with fragalot, Burc failed to respond to my e-mails in a timely manner (took him a week or 2 to reply to an e-mail) So I filed a dispute with paypal, got my money back and cancelled the order. I never did receive any of his products because (imo) if he can't be bothered with customer service, I'm sure his products also reflect on that.

2. I spent my money elsewhere (a fellow reefer here on canreef, not sure if he wants me giving out his store name so I won't unless I receive permission from him) I payed for 8 frags, received 10, The bonus frags were higher quality than the ones I payed for, everything arrived alive, amazing, beautiful, healthy... the list goes on.. Box was packaged beautifully, payed way less for shipping than I would have elsewhere, his customer service was absolutely above and beyond anything I have experienced, and finally, the prices are very comparable to that of fragalot's less expensive prices. NO REGRETS, DON'T SETTLE! That is all.

cale262 · #**342** 09-21-2012, 06:53 PM

^^^^ I had the exact same experience, I had to file a pp dispute for a refund.

jorjef · #**343** 09-21-2012, 07:04 PM

I'm putting in another order in the next few days as he has a new order coming in today.....I get some awesome Euphyllia colonies I can't find in Western Canada. I only buy Brains, mini maxi's and euphyllia colonies from Burc which is probably the reason my success rate in good. I have a DOA from last shipment, sent him a pic when I opened the box and zero problems and is being replaced in this order.

And F.Y.I. his colony and brain prices are very hard to resist....

dreef · #**344** 09-22-2012, 01:11 AM

In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.

Northernseacorals · #**345** 09-22-2012, 01:13 AM

Quote:

Originally Posted by dreef

In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.

/sarcasm

There, I fixed that for you

dreef · #**346** 09-22-2012, 03:06 AM

No i'm straight up telling the truth.On my last order he asked if i had any issues with the previous order.I lost a few frags but didn't phone or email,just sucked it up...it was only 30 bucks.He made up for it with big double sized frags of some sweet stuff not listed on his website.

Seth81 · #**347** 09-24-2012, 08:45 PM

Well then I guess I must be one of the lucky ones that doesn't get return phone calls or emails.

I cannot recommend Frag Alot due to poor customer service, and orders not being fufilled. I can 100% recommend Greg from Coral master. I was just at his place this weekend and he has some gorgeous corals and great healthy frags, a bit more pricey but much better quality.

Quote:

Originally Posted by dreef

No i'm straight up telling the truth.On my last order he asked if i had any issues with the previous order.I lost a few frags but didn't phone or email,just sucked it up...it was only 30 bucks.He made up for it with big double sized frags of some sweet stuff not listed on his website.

cale262 · #**348** 09-24-2012, 09:14 PM

Quote:

Originally Posted by Seth81

[color=black][font=Verdana]Well then I guess I must be one of the lucky ones that doesn't get return phone calls or emails.

No, his lack of communication is the rule, not the exception... I guess if you're a new customer, you don't deserve the curtesy of a timely shipment, a simple email update or response to an inquiry. Bad business practice IMHO.

Seth81 · #**349** 09-24-2012, 09:21 PM

I was being facetious, I think all reading this thread are fully aware of his rep.

Quote:

Originally Posted by cale262

No, his lack of communication is the rule, not the exception... I guess if you're a new customer, you don't deserve the curtesy of a timely shipment, a simple email update or response to an inquiry. Bad business practice IMHO.

cale262 · #**350** 09-24-2012, 09:37 PM

Quote:

Originally Posted by Seth81

I was being facetious, I think all reading this thread are fully aware of his rep.

Meh, My bad experience with Burc is still a sore spot...