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#23
11-20-2003, 04:41 PM
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With all the stories lately of bulb/ballast problems from the same supplier, this might point to quality control issues. These are from a new facility, supposedly? Maybe still working out the kinks in the manufacturing process.
I've gotta go test my bulb now...  At least it came in one piece.
__________________
---------------------- Alan 
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#24
11-20-2003, 05:34 PM
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Hey AJ_77,
That is not fair, this is the only story so far. And I am working with the buyer. So please try to be reasonalbe with your comments. As with any supplier one cannot assume responsibility for improper wiring. We know for a fact that ballast and bulb were not wired properly to begin with, so please do not blame a prodcut when the mistakes lie elsewhere. Venki
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#25
11-20-2003, 07:32 PM
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Quote:
I'm not trying to cause trouble, but I think it is reasonable to expect at least some problems with new products. We can see this with many items where there are issues with production lines and new machinery. I suspect this is where the first batch of "flawed" bulbs came from? These glitches take time (and tweaking) to work out of the manufacturing process. While there is good support (me included) for your products and the aggressive pricing, there has been more than one story with bulbs having problems, whether with shipping or firing. I admit this is the first ballast story I've seen. So while I encourage you and will try your products (hopefully long-term), I will keep my eyes open and try to be objective. If I seem unfair, please don't take it personally. I appreciate what you're doing to bring in affordable stuff. Cheers,
__________________
---------------------- Alan
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#27
11-20-2003, 08:15 PM
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the bulbs firing
just a point for every one:
a bulb is more fragile before it is fired ,maybe if you can Venki. you can fire them to try them out to confirmthat the bulbs are in working order. the reason why is the filiment in the bulb is weak and after yuo fire them up it allows the material to be heated up and formed then that way its going to depend on the peoples wiring or ballasts and we can save all this before somone takes against it .. and a full blow feast starts up   HTH Mike.
__________________
180 starfire front, LPS, millipora Doesn't matter how much you have been reading until you take the plunge. You don't know as much as you think.
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#28
11-21-2003, 10:11 AM
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AJ_77,
I am not aware of any problems, even though it is a new product it is coming from manufacturers of Xenon Lights for German Cars. So I would not bash a prodcut with out knowing the facts. The few bulb breakage by carriers should not be blamed on us. You seem to be drawing some conclusions out of thin air. We know the standards enforced in our production line, but not all buyers are the same, we seem to be having a streak of bad luck with one buyer. We have stopped responding to enquiries and we are not shipping products anymore to members of this forum temporarily till this problem is resolved. Venki Worathur
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#29
11-21-2003, 10:18 AM
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Spikeh,
I think you may have done enough damage to the bulbs and ballast. Please do not perform anymore "tests" on the product. A loose connection causes the amps flowing through the circuit to increase, all gadgets can handle a certain increase in amps, but when you overlead the device it will fail. We advised you to get an eletrician with the wiring. No one will assume responsibilty for abuse of the product. Please make your trials with your own time and money. Venki
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