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[Mrfish55]

Originally Posted by OceanicCorals

Agreed! Boxes cannot be insulated with just newspaper alone! It seems like only a few of us double bag these days too! I have never had a shipment show up to a customer soggy!

So well packaged it even survived a car accident on the way home

[Snappy]

1) Shipping company satisfaction is greatly skewed by location and even individual drivers so I am not sure that would be of much benefit.

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive. As has been said we will never please everyone no matter how hard we try. I am not familiar with your customer's complaint post but I find it unlikely it will have much of an impact on your business.

[OceanicCorals-Ian-]

Greg,

I appreciate your comments and insight, especially considering how tight of a ship you run with your side business. I am sure people do tend to consider the source on occasion. I really do have some great customers, I certainly cannot complain.

Again, I appreciate your input.

Ian

Originally Posted by Snappy

1) Shipping company satisfaction is greatly skewed by location and even individual drivers so I am not sure that would be of much benefit.

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive. As has been said we will never please everyone no matter how hard we try. I am not familiar with your customer's complaint post but I find it unlikely it will have much of an impact on your business.

[cav~firez22]

Feed back is there so others can see how "others" experience was with you.

I think it should stick.

If your allowed to have your ratings fudged because you think you were right.... then whats the point of having the system in place... as mentioned, the purpose of it is so people who have had a good, great, bad or horrible experience with you can show that. they dont need details for the experience. and IF someone questions, they will PM that person im sure.. I did!

[cav~firez22]

Once your done with crying about it. You will realise that you will not be able to please everybody.

The fact on how you berrated Leah, when all she did was make a simple post, without mentioning you, and all you're do is shining the spotlight on yourself.

I think if you are this worried about 1 negative comment, then you should be focusing your attention towards the way you handle a situation... Privately!!!!

just my 2 cents

[Snappy]

Originally Posted by OceanicCorals

Greg,

I appreciate your comments and insight, especially considering how tight of a ship you run with your side business. I am sure people do tend to consider the source on occasion. I really do have some great customers, I certainly cannot complain.

Again, I appreciate your input.

Ian

I agree that for the most part our customers here are outstanding!!!
I view the majority of them as friends.

[EmilyB]

Originally Posted by Snappy

2) Ian as far as negative comments go, I have one "very unsatisfied" on my rating poll but I think that most people would consider the source so in my opinion it's actually a positive.

Two comments I have. I'm really glad I'm not actively buying whoa...

The last negatives on the forum sponsors resulted in public attacks on the dissatisfied customer....not cool.

Snappy, I saw the negative vote. Why would you say consider the source? I have always respected this person?

[Trigger Man]

So what happened to all the love? So much hostilites and bitterness lately. Things happen and they have to be dealt with. After that we all have to move on.

[OceanicCorals-Ian-]

Originally Posted by Trigger Man

So what happened to all the love? So much hostilites and bitterness lately. Things happen and they have to be dealt with. After that we all have to move on.

I agree completely!

locked!