Royal exclusiv will not warranty their products in Canada - Page 2

Jeremy B. · #1 07-03-2013, 06:41 PM

Quote:

Originally Posted by MarkoD

This happened before I directly contacted you. I got a reply from customerservice@premiumaquatics.com that said:

"We would not be able to have it shipped direct to you. we would have to have it shipped to us 1st the estimated shipping cost would be around $400. We suggest that you contact Royal Exclusiv website. They may be able to ship it direct and help save you on the cost.

Thanks

"

Ok, my apologies then. I will ask around here and find out who you received this info from, but it certainly is not true. Again, sorry the misinformation that you received from us.

Razor · #2 06-26-2013, 08:39 PM

Quote:

Originally Posted by Skimmer King

Marko D ya lots of people are screwed WRt the Vertex skimmers unfortunately did you contact Jeremy on RC at premium aquatics I just posted a thread on Grizz WRT a skimmer. PM me what you are looking for and I can pull some magic for ya. ok

its not the BK that has the problem its Vertex wont warranty their pumps now, cause they don't have anything to back it up with.

SK I just ordered a Vertex Alpha, so what does a guy do now for warranty?

reeferfulton · #3 06-26-2013, 08:58 PM

Vertex and royal exclusive are different companies no?

Skimmerking · #4 06-26-2013, 10:00 PM

Quote:

Originally Posted by reeferfulton

Vertex and royal exclusive are different companies no?

Proline and Royal exclusive were merged together to make the great vertex body and Red Dragon pumps

Skimmerking · #5 06-26-2013, 10:05 PM

Quote:

Originally Posted by Razor

SK I just ordered a Vertex Alpha, so what does a guy do now for warranty?

I would want to say until I hear a answer from Jeremy that you would be **** out of luck.

but that is my opinion If they are not going to warrant the pumps. due to a mis hap in the company. not to worry if for some reason that your pumps goes belly up and you can't get a replacement.

you can always use a Bubble Blaster pump as a back up. they are pretty much the same pump in certain area's now im now saying they are exactly the same but you can hook them up as u would with the RD pump.

folks have been doing this on RC for a while now.

reeferfulton · #6 06-26-2013, 10:31 PM

Are you saying that proline is no longer supporting vertex? Or just the skimmers with Rd pumps are not supported?

Little confused here

Razor · #7 06-26-2013, 10:32 PM

Quote:

Originally Posted by Skimmer King

I would want to say until I hear a answer from Jeremy that you would be **** out of luck.

but that is my opinion If they are not going to warrant the pumps. due to a mis hap in the company. not to worry if for some reason that your pumps goes belly up and you can't get a replacement.

you can always use a Bubble Blaster pump as a back up. they are pretty much the same pump in certain area's now im now saying they are exactly the same but you can hook them up as u would with the RD pump.

folks have been doing this on RC for a while now.

I'm waiting to hear back also. If it's true, that's really unfortunate for the people that just bought or need warranty. Like you said you can use a replacement but a person shouldn't have to do that. Thx SK, let us know what you find out.

The Codfather · #8 06-26-2013, 10:34 PM

It should be known that RE and Vertex are NOT the same company.

sphelps · #9 06-26-2013, 10:34 PM

I think someone will eventually pick up the BK distribution chain in Canada. Proline dropping them really sucks as they were really good for warranty and support but I assume this a temporary set back. From what I understand they've dropped other products in the past due to sole distribution conflicts so this may be a similar situation meaning something is in the works.

dave_C · #10 06-27-2013, 12:44 AM

Quote:

Originally Posted by Skimmer King

I would want to say until I hear a answer from Jeremy that you would be **** out of luck.

but that is my opinion If they are not going to warrant the pumps. due to a mis hap in the company. not to worry if for some reason that your pumps goes belly up and you can't get a replacement.

you can always use a Bubble Blaster pump as a back up. they are pretty much the same pump in certain area's now im now saying they are exactly the same but you can hook them up as u would with the RD pump.

folks have been doing this on RC for a while now.

you should not make statements such as this. I really don't think you have any inside info about what has happen with the two companies.

from my understanding is proline has a invested interest in vertex but that does not mean they own the company! there for vertex is not going anywhere, so warranty of any kind in the vertex line up should not a problem.

from my understand RE aka bubble king will be going the a direct to customer model and there for no distribution is needed, that is just what i have heard but no real info on this either. i myself think if this happens most stores will be dropping this line as the same thing happen when euro-reef did this.

As for warranty on bubble king i would hope a company like RE would not have an issue fixing or replacing product, i just can't see why they would not do this! i know i just had a pump replace by them within two months for a customer so i am not sure what the story is with your unit but i would go back to the store you bought this from and have them fight it out for you.

best of luck this this Dave