A Big Rant & a Big Thanks!

[dsaundry]

Being in this business for 30+years I know stuff happens, its a human business and accidents happen. I have my personal opinions on the fast lube places but I have seen qualified tech's make huge mistakes too. I think the company is doing a good job..a little slow in communication but good nonetheless and backing up their mistake. Thanks for the kind words about my shop Viv..You are more than welcome..always glad to help..

[Sebae again]

Because of past issues,I do most of my own work. Reminds me of a time when I had to bring in a truck to a heavy duty shop and explain to the owner how to pull the axle apart. Or the time I took a truck in to an even better recommended shop for a headlight ground problem and they thought it was related to a 2 month old transmission ,so without permission ,they ripped the trany apart. To their surprise they discovered nothing wrong with the trany and thought it was okay to hand me a $ 7000 dollar bill . Needless to say ,the headlights still had a problem. So I'm glad you went to Darryl. A good mechanic is worth their weight in gold.

[VFX]

Originally Posted by dsaundry

Being in this business for 30+years I know stuff happens, its a human business and accidents happen. I have my personal opinions on the fast lube places but I have seen qualified tech's make huge mistakes too. I think the company is doing a good job..a little slow in communication but good nonetheless and backing up their mistake. Thanks for the kind words about my shop Viv..You are more than welcome..always glad to help..

I admit I was very surprised they agreed to pay for the damage without so much as a fight!

I do wonder if the guy who did the oil change was fired!

Anyway, thanks again, it would've been a MAJOR pain in the *** without your help!

.

[drydock]

Hey,

I had a close call with my Honda a few years ago. Went for the oil change at the dealership and they didn't tighten the plug. When I checked it a few days later, I found I was critically low on oil. When I phoned, I got the, "It's the owners responsibility to check..." Kind of defeats the purpose, no?

Anyhow, the quick lube joints aren't the only ones to blame, so lets spread it around accordingly. Even the dealerships have adopted the drive through model and from the people I have met working there, I doubt they have a trained mechanic hired to just do oil changes. (It may be overseen by a licensed, trained technician...)

The lesson I have learned is that if I get the sense that they technicians I am dealing with don't seem knowledgeable, or don't seem to care, or is distracted, then I take extra time to ask questions and get them to double check. (Even if I do come across as a bit of a pain... but not rude)

Since then, I have found an awesome mechanic and he gets a Christmas card every year!