Jl fails yet again.

[WarDog]

Originally Posted by Accordexi

Well if Jeff from Jl wants to make it right I'll leave it up to him to contact me.

The fish here in question is the PINK streak wrasse.

Lol, well that's a bit of a defeatist attitude. From what I know, Jeff doesn't frequent the forum often as he's very busy running a successful business. I'd give him a call... he'll make it right.

[Wretch]

Originally Posted by WarDog

Lol, well that's a bit of a defeatist attitude. From what I know, Jeff doesn't frequent the forum often as he's very busy running a successful business. I'd give him a call... he'll make it right.

Everyone is entitled to take their ball or in this case their money and go home. Some times it just feels good to be petulant even if its not the best for the situation.

On the other hand I have been going to J&L for a few years now and I dont know who Jeff is either.

[kamloops_reefer]

simply put, I think our expectations from products and businesses is too much. We made a special order as well and came down from kamloops, not all fish were there... life sucks but I understand that everytime someone puts a fish on hold (probably half flake out) that they don't announce over the P.A. system, send out mass text messages to all their emploeyees (because there is a shift change I'm sure).

for how busy they are, how many people they have - I think we need to look at how well they actually do most of the time.

I can also understand if you've had consecutive bad experiences.... sometimes thats just how the dice roll!

[acepumping]

:/

[RMC]

JL is a pretty big shop, errors do happen. I have dealt with Jeff and John, both go out of their way to make things right.
Just my opinion from my experience!

[acepumping]

Originally Posted by RMC

JL is a pretty big shop, errors do happen. I have dealt with Jeff and John, both go out of their way to make things right.
Just my opinion from my experience!

AGREED !!! 100%, they will bend over backwards for anybody..

[Accordexi]

Originally Posted by WarDog

Lol, well that's a bit of a defeatist attitude. From what I know, Jeff doesn't frequent the forum often as he's very busy running a successful business. I'd give him a call... he'll make it right.

Well what can I do now I have to go back to work and the fish will be gone by tonight

[Accordexi]

Belive me I know errors happen.
But when they are pointed out to you and you choose not to fx it. That's completely different.

The first pink streaked wrasse died the night before I went to pick it up
I was ok with it. S**t happens. But this time I'm ticked off.

[jlaquatics]

Accordexi,

Sorry for the rough experience - I'll do what I can to make this right with you!

I've sent you a message.

Thank you all,

Jeff
J&L Aquatics Ltd.

[Treebeard]

All I can say is I wish J&L was located in Cowtown. Don't get me wrong, we have some good fish shops, but it still bugs me to no end that a couple of them don't post their livestock prices and when you ask the price they seem to pull a number out of their butt.