Ripped off from ups and apex

[Aquattro]

Originally Posted by Phil

Here's the email I just got from Neptune

Phil,

I'm not sure why they would have charged you duty in this instance the customs value was entered as $1.00, therefore there should not have been any duty fees.*

I sincerely apologize for the inconvenience.

Thank you,

??????

Right. It's not duty, it's the UPS brokerage fee.

[lockrookie]

I have every confidence that Neptune will help you out. Just from my own experiance

[Phil]

Here's my emails with ups lol
I replie to this and said then why am I being charged for a item that was worth $1 cad?


*Subject
General / General
*
*
*Response (Louise L.) 01/16/2013 07:22 PM
Dear Philip,

Thank you for your reply.

A Brokerage fee is charged to process your shipment and present your paperwork to customs on your behalf. All courier shipments with a value exceeding $20 CAD require customs clearance by a broker. The customs clearance procedure requires the broker to perform, on behalf of the importer, a number of tasks. Tasks include, but are not limited to, auditing import documentation, classification of the commodity being imported, and preparation and transmission of accounting information to Canada Customs. The UPS Customs Brokerage published rate schedule is competitive with industry standards.

You may find our rates for customs clearance into Canada at:

http://www.ups.com/content/ca/en/shi...clearance.html.


When accessing the link for Rates for Customs Clearance into Canada, please review the complete fee schedule provided. Please note: Entry Preparation Charges, Disbursement Fees and Additional Services may apply to your shipment.

I am sorry for any confusion caused by the Brokerage fee.

Please contact us if you need any additional assistance.

Louise L.
UPS Customer Service
UPS now has a new app that lets you Track, Ship, Find Locations and obtain rate quotes directly from your smartphone. Go to my.ups.com or visit ups.com to learn about Apple and BlackBerry device-specific applications.
*CustomerBy Email 01/16/2013 02:23 AM
Here's the tracking number 1ze3e3376857965164 and I was charged 24.88 for a brokerage fee on a item I shipped to the USA and back it was not a purchase ups is the only company that charges this fee and it's outrages. I talked to numerous other people that shipped the same item to the same place and back and they wernt charged it like u just pick and choose who your going to charge and also everyone eles I talked to refuse to buy from companies that only ship ups because of this reason. I would like a refund of the 24.88 because there is absolutely no reason to charge this fee on a warrantee return item that was made in the USA in the first place.*

Sent from my iPhone

On 2013-01-16, at 12:14 AM, "custsvccaen@ups.com" <custsvccaen@ups.com> wrote:


*Response (Louise L.) 01/16/2013 02:14 AM
Dear Philip,

Thank you for your e-mail. Unfortunately, I am unable to help you without a tracking number. Please provide a UPS tracking number for your package. UPS tracking numbers are either 11 or 18 digits long, and 18-digit tracking numbers begin with '1Z'. Once I receive your reply, I will be more than happy to address your request.

I am sorry that I am unable to assist you at this time.

Please contact us if you need any additional assistance.

Louise L.
UPS Customer Service
UPS now has a new app that lets you Track, Ship, Find Locations and obtain rate quotes directly from your smartphone. Go to my.ups.com or visit ups.com to learn about Apple and BlackBerry device-specific applications.
*CustomerBy Email 01/15/2013 07:29 PM
Your Name: Philip Buist
Your E-mail Address: Philbuist@hotmail.com
Support Category: General
Support Topic: General

Ext.:
Country: Canada
What is your question or comment? Hi I shipped a package to the USA it was a warrintee issue. The place then shipped back the item fixed. When usp deliverd the item I was charged ( duty/brokerage fees) now the item was made in the USA and I shipped it down there they shipped it back I didn't purchase anything so why am I being charged duty and or brokerage fees. This is a rip off and I would like a refund.
*
[---001:003194:60025---]

[mark]

need to realize brokerage fees are not duty, it's just what you're paying a courier to move the package across the border. Since the companies set their own rates even if you were sending a empty box with UPS they would still be screwing you with brokerage.

[Phil]

Tha not what there policy says it have to be over $20 dollars to b charged the fee and on the ups form it says ($1usd ) value

[mark]

"All courier shipments with a value exceeding $20 CAD require customs clearance by a broker", that's not to say a they won't charge you a fee for them to tell Customs the package they are transporting is a low dollar amount.

Good luck though on getting your money back.

[gregzz4]

I understand the OPs original post and hope they get their money back

I was ripped-off bigtime last year by UPS, and I never got my money back ...
I bought $100 of product from the US and paid $43 to accept the package
No reason, no refund ... complained to their brokerage dept but it went nowhere

UPS charges way too much in brokerage fees

I avoid them whenever possible

[Phil]

Off there website



Entry Preparation Charges

Value for Duty
CAD

UPS Standard Service and All Other Couriers/Transportation Companies*

UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight, UPS Worldwide Express Saver, and UPS Worldwide Expedited Services


$0.00**to**$20.00

$ -

Free+


$20.01 to $40.00

$7.00

Free+


$40.01 to $100.00

$19.45

Free+


$100.01 to $200.00

$29.00

Free+1


$200.01 to $350.00

$47.00

Free+


$350.01 to $500.00

$52.75

Free+


$500.01 to $750.00

$59.95

Free+


$750.01 to $1,000.00

$67.10

Free+


$1,000.01 to $1,250.00

$74.25

Free+


$1,250.01 to $1,600.00

$78.95

Free+


$1,600.01 to $5,000.00

$83.30

Free+


Each additional $1,000

$6.45

Free+

[Aquattro]

That looks like duty rates, no?

[Phil]

No it's the brokerage fees here a better view from a link
On the top it says these fees do not include duty or taxes.
http://www.ups.com/content/ca/en/shi...clearance.html