Fragalot!

[The Grizz]

Originally Posted by ponokareefer

Sorry for the vent, and I was going to leave this thread alone, but when people come on here and try to say that this is a good honest vendor even though his track record is awefull, I couldn't keep my mouth shut. It was unfortunately a sponsor store on here that convinced me that Fragalot was a good business to deal with, so I gave it a try.

If we just let this play out and not try to be pro or con on this vendor, I imagine this thread might be left alone so people can see this person's experience.

Maybe it is the way the situation was handled by you and Burc that made it all go bad. I dont know because I dont know you or him personally but some time all it take is a different approach to resolve bad situations. Not saying you handled or did anything wrong so please dont take it that way.

[ponokareefer]

Originally Posted by The Grizz

Maybe it is the way the situation was handled by you and Burc that made it all go bad. I dont know because I dont know you or him personally but some time all it take is a different approach to resolve bad situations. Not saying you handled or did anything wrong so please dont take it that way.

Well, I tried to be as nice and polite as possible. I knew the rep and thought maybe people were too impatient or impolite with him and then he just does nothing. I followed up with him by e-mail and phone once a week for 4 months with no response from him until I went to BBB, and that resolved nothing. I sometimes wonder if I had been a complete a$$ if I maybe would have gotten some service, but that isn't the way I handle situations.

[The Grizz]

Originally Posted by ponokareefer

Well, I tried to be as nice and polite as possible. I knew the rep and thought maybe people were too impatient or impolite with him and then he just does nothing. I followed up with him by e-mail and phone once a week for 4 months with no response from him until I went to BBB, and that resolved nothing. I sometimes wonder if I had been a complete a$$ if I maybe would have gotten some service, but that isn't the way I handle situations.

some time that is the way to handle things by being a complete a$$ and sometime it isn't, it's a crap shoot just like this hobby

[daniella3d]

wow, I don,t understand because each time I have sent them a paypal money request they paid in a timely manner. The first time to refound the missing item and the second time to give a full refound on the cancelled order. Took less than 10 days each time.

Originally Posted by ponokareefer

Well, I tried to be as nice and polite as possible. I knew the rep and thought maybe people were too impatient or impolite with him and then he just does nothing. I followed up with him by e-mail and phone once a week for 4 months with no response from him until I went to BBB, and that resolved nothing. I sometimes wonder if I had been a complete a$$ if I maybe would have gotten some service, but that isn't the way I handle situations.

[The Grizz]

Originally Posted by globaldesigns

What you don't have the luxury? HEHE... Come on.... but you lurk around canreef 24/7. HEHE, just stirring the pot, so don't get mad at me.

It may look like I am on 24/7 but really not. Computer and Ipad / iphone dont log me off so I dont have to remember my password.

And beside your here just as much as I am

[eternitybc]

has anyone used oceansdirect.ca ? They also have $10 frags- not as much variety as fragalot, but if they actually ship..? Might be another option for those not near a LFS.

if anyone in Vancouver is placing an order (anywhere!), I'm looking for a sun coral.. so I'd be happy to share shipping

[Aquattro]

Originally Posted by eternitybc

has anyone used oceansdirect.ca ?

You may want to PM borderjumper about her recent experience with these guys...