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#1
09-16-2003, 01:41 AM
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No damage so far on bulbs shipped within Canada, we have had a case of broken bulb reported from the US so far ( and we found out that Canada Post will not cover it), hence we are not offering insurance anymore.
The package was literally put at the bottom of all items and totally flatenned out by Canada Post even though marked as Fragile. But their liability does not include glass - some smart people out there. 
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#2
09-16-2003, 01:53 AM
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Does FedEx or UPS not offer insurance ? ... I ordered bulbs from the US once and got one replaced by UPS due to damage ... unless it has changed as that was a little while ago ?
Cheers
__________________
Steve “The most important decision you make is to be in a good mood.” ― Voltaire
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#4
09-16-2003, 01:58 AM
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Fedex broke one of my Ushio's on the way up from Washington DC and wouldn't cover it.
 How long will these prices remain in effect? I don't need bulbs for another two months or so.
__________________
-Quinn Man, n. ...His chief occupation is extermination of other animals and his own species, which, however, multiplies with such insistent rapidity as to infest the whole habitable earth, and Canada. - A. Bierce, Devil's Dictionary, 1906
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#6
09-16-2003, 04:07 AM
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So are you saying that FedEx and UPS do not insure the packages ? ... I did a quick check on the UPS website and they say they automatically cover up to $100.00CDN/ pkg but will phone them in the morning to be sure that it extends to bulbs.
Cheers
__________________
Steve “The most important decision you make is to be in a good mood.” ― Voltaire
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#7
09-16-2003, 04:17 AM
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Steve I bet you one of those 400w bulbs that it doesn't.
__________________
-Quinn Man, n. ...His chief occupation is extermination of other animals and his own species, which, however, multiplies with such insistent rapidity as to infest the whole habitable earth, and Canada. - A. Bierce, Devil's Dictionary, 1906
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#8
09-16-2003, 04:20 AM
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Quote:
Cheers
__________________
Steve “The most important decision you make is to be in a good mood.” ― Voltaire
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#9
09-16-2003, 10:38 AM
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Even Canada Post had automatic coverage of 100$, it is stated however that the liability does not include fragile and perishable goods.
If UPS or Fedex accepts (for ground service) to insure glass items please get that in writing from them and fax it over to me. I'll send you a free bulb. Cheers Venki Worathur
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