Ordering frags

[digital-audiophile]

I'm surprised that Ian would get a complaint.

My order from him was fantastic. The webpage is well set up, the ordering was simple. Communication was great, he even took the time to phone me to talk about the order when an email would have been fine.

On the phone Ian even mentioned that he would have a brief layover in Calgary on his way to Regina and was willing to meet up in the airport to hand deliver the order but I didn't want to make him come out and go back through security so I was more than happy to pay for the shipping as ordered.

The order arrived well packed, well insulated and well heated.

I would not hesitate to order from him again. Infact I look forward to my next purchase.

I sleep eat and breath customer service myself, it is my business, my life and my paycheque, I would be happy to have a guy like Ian working for me!

[Leah]

Funny, I do not see were I requested them to be flown here. Which was what I thought
would happen. You already had my money at that point. So any arrangements I would
have liked to make were not possible. I trusted you to make the best possible shipping
arrangements to keep it all alive. And I did admit, to not being very good on the computor. I told you I could not retrieve the order from the computor. And I also believe you have left out some of the emails that I sent you. I believe I asked you for a
tracking number as well. And on the bill you did email me there was no mention of the
Yuma you so nicely added. The bill you sent was for $ 250. 83 not the right amount.
Was the bill not closer to $27$.$$. Not even sure of the exact total.
Like I said maybe it is just a comedy of errors or perhaps not, whatever I am not a
satisfied customer and you can by all means keep my money and put it you know where!!
Have a wonderful day, Ian
Regards,
Leah

[mark]

Live arrivals guaranteed, 100% refund, etc., lets's face it, even if the supplier holds up their end, it's still a hassle getting replacements.