Ultimate Frags from Marineaquaria

[Chin_Lee]

This shipment was sent via UPS by Josh on Wed night to be delivered to my place by 1030am on Thursday. By 1pm on Thursday, I had called UPS about 5 times and I was running 1 hour late for work so I went to work. UPS couldn't provide any information and one thing that really confused me was this one lady. She said that there isn't a 1030 guarantee delivery to my postal code so the 1030 would be 1200pm guarantee. But if the sender sent it for 1200pm guarantee, it will be there by 8pm. So I asked her why do they guarantee when its not guaranteed? She didn't respond for a long time but only said, "I'm sorry sir but thats all I can tell you." So whatever that meant, I wasn't sure. But nevertheless, I did not receive the shipment by 8pm Thursday.

I spoke to Josh and he made every attempt to find out what happened but it came down that it was going to be delivered today... Friday..... Rememberance Day (yeah you can see where this is going).
I called UPS at 1200 because I had not received a shipment and she asked me for the local time and I said "12:00pm". So she said "Should be there any minute now just hang tight".
So by 3 pm, I am running 3 hours late for work and I called UPS again and now she tells me that its going to come on Monday. The lady confirmed it was sent by air for overnight delivery but for unknown reason it was changed over to ground delivery which is 2 business days. I explained to her the contents of the shipment and she tried to arrange for a Saturday delivery BUT the depot is closed so she was unable to do so. To make a long story short, its coming on Monday.

I called Josh and we both agree that the livestock will be DOA after being in bags for 4.5 days and sitting in UPS's unheated cold warehouse for the next three days. Josh indicated that he will be refunding our money for the people on this order. I really appreciate this from Josh considering he tried doing everything right but the series of unfortunate events were out of his control. Thanks Josh.

Please make arrangements with Josh to determine when and how your money will be returned.

[muck]

ouch..

[exee]

[Joe Reefer]

That sucks

[dirtyreefer]

I've had bad experiences with UPS, they are probably the worst delivery services I have ever dealt with. To match with the poor service, they also probably have the highest cost

I trust FedEx alot more.

[hockey nut]

WOW!!!

Sorry to hear of your troubles guys.

I've been in the helicopter business for 17 yrs now. Most helicopter companies have to ship world wide and I can tell you they Never use UPS unless they have to. And the experience you have encounted is one reason why those companies choose not to deal with UPS. We all know that s^%^%t happens but when they can't even give you a reason or explanation and have to bs you to keep you happy is just bad business.


Anyhow just my experience.

[Petcrazy]

That....royally.....bites.....

[Xtasia]

UPS has lost one of our URGENT packages in Brazil for 2 months... They gave about 8 different answers at WHY when we asked.

[bluetang]

So.......? what was the final outcome??????
DOA?????????

[Chin_Lee]

FINAL UPDATE:
The shipment finally arrived yesterday at around 11am and nobody was home so they left the box at the doorstep. However my wife didn't arrive home until around 4pm. Considering the high temp yesterday was around 8 degrees celcius and they were sitting outside for about 5 hours probably made the smell more bearable......
I got home around 6pm and the water was around 15 degrees celcius. The water in the bags were all brown. (I was quite impressed at the size of what was supposed to be the green digitata with orange polyps frag. It was probably around 2.5 inches long)
I put floated them in my sump for about 3 hours and opened them up. After opening the 3rd bag, I just threw them in the garbage can. The contents in the bag literally smelled like urine. I was going to call Josh and asked him if he went to the bathroom in the bag but the livestock were all dead.
I calculated if Josh had bagged them up around 5pm on Wed, they would have been in the bag for a total of 124 hours! Which would mean that they were probably in a warehouse for 100 hours at around 16-19 degree temperature, and about 5 hours at around 10 degrees celcius.

ON A POSITIVE NOTE:
I should note that Josh had already refunded my money even before I received the shipment. THANK YOU THANK YOU THANK YOU.
Sincerely grateful,
Chin Lee