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  #11  
Old 04-26-2012, 06:17 PM
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Originally Posted by Seriak View Post
And that is why I buy from Dave.
yes i will exchange yours too if needed
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  #12  
Old 04-26-2012, 06:18 PM
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Originally Posted by dave@conceptaquatics View Post
yes i will exchange yours too if needed
Lol no I am sure mine is a software issue and not hardware. At least that is what I pray to god it is before I go to bed every night.
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  #13  
Old 04-26-2012, 06:21 PM
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Originally Posted by dave@conceptaquatics View Post
is this the one from oceans creations?

if it is bring it back to me and i will exchange it for you, when i had it here it worked fine but only had it on for an hour

it might have to be one of my demo's units until you get back from your trip, but i will replace it with a new one once i have stock next week


thanks dave
I'm not sure why I haven't dealt with you in the past Dave but this has to be the best examples of service I have ever seen. Thank you for taking such an enormous weight off my shoulders, I will shoot you a PM shortly to get this figured out.
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  #14  
Old 04-26-2012, 06:30 PM
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Originally Posted by Zoaelite View Post
I'm not sure why I haven't dealt with you in the past Dave but this has to be the best examples of service I have ever seen. Thank you for taking such an enormous weight off my shoulders, I will shoot you a PM shortly to get this figured out.
+150 - Dave's service is top notch, this is above and beyond what anyone could expect!!
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  #15  
Old 04-26-2012, 06:44 PM
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This is like an unveiling of a new super hero.... And I'm being very serious... Go DAVE and Concept Aquatics!!
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  #16  
Old 04-26-2012, 07:53 PM
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Originally Posted by jorjef View Post
This is like an unveiling of a new super hero.... And I'm being very serious... Go DAVE and Concept Aquatics!!
lol not really, this is what i always wanted as a hobbyist, I use to hate spending big bucks on premium equipment and than having to wait for it to get fix if any thing was to go wrong with it. i feel if you as a customer stepped up to buying premium equipment than you should get benefits in doing so, that's why we keep some loaners at the store to lend out



thanks Dave
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  #17  
Old 04-26-2012, 08:03 PM
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Originally Posted by dave@conceptaquatics View Post
lol not really, this is what i always wanted as a hobbyist, I use to hate spending big bucks on premium equipment and than having to wait for it to get fix if any thing was to go wrong with it. i feel if you as a customer stepped up to buying premium equipment than you should get benefits in doing so, that's why we keep some loaners at the store to lend out



thanks Dave
Concept Aquatics, Regina branch... has a nice ring to it!! We REALLY, REALLY REALLY need a store here...

Oh and I need a new tank....Just have no idea how I would get it to Regina.... .

Last edited by jorjef; 04-26-2012 at 08:08 PM.
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  #18  
Old 04-26-2012, 09:46 PM
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I received a response from ecotech and they are aware of the problem and they gave me a couple profiles to try until they get a more permanent fix.

This fixes the green light issue and the turning on randomly.
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  #19  
Old 04-27-2012, 10:49 PM
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Originally Posted by jorjef View Post
Concept Aquatics, Regina branch... has a nice ring to it!! We REALLY, REALLY REALLY need a store here...

Oh and I need a new tank....Just have no idea how I would get it to Regina.... .
Lol I think concept aquatics, lower mainland branch has a much nicer ring to it
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