Warning! Potential Problem with Kent Salt.

[Willow]

Originally Posted by rickjames

I just tested a new bucket that I bought about 1 month ago at J&L, luckily haven't used it yet. I screwed up a little on the salt mix so these levels should adjust to even lower at 35ppt. I tested salinity with a refractometer and Alk with a salifert test kit:

Old bucket of kent @ 38ppt:
10.9 dkh

New bucket of kent @ 39ppt:
3.6 dkh

Going to email J&L tommorow and buy a new bucket of Seachem.

i dont think they carry seachem.

[Denis]

I just send an email to J&L too.
They carry Crystal Sea Salt Mix. Is this mix any good?

[rickjames]

Originally Posted by Willow

i dont think they carry seachem.

IPZ here does.

[rickjames]

Originally Posted by rickjames

I just tested a new bucket that I bought about 1 month ago at J&L, luckily haven't used it yet. I screwed up a little on the salt mix so these levels should adjust to even lower at 35ppt. I tested salinity with a refractometer and Alk with a salifert test kit:

Old bucket of kent @ 38ppt:
10.9 dkh

New bucket of kent @ 39ppt:
3.6 dkh

Going to email J&L tommorow and buy a new bucket of Seachem.

I was thinking about this this morning wondering why I got 3.6dkh, higher then everyone else. Then I remembered that I used about 3 cups of salt from the old bucket out of 14 total, which would explain my higher reading.

[whatever]

Anyone get a response from Kent on what they plan to do about this bad batch of salt? Also what is Kent telling their retailers and, what do the retailers of the kent products plan on doing for their customers, if anything, who bought the bad salt?

[Xtasia]

No offense.. but regardless of cost, since when was it ever acceptable for a company NOT to take back their defective product which results in disastrous results to their clients.

It's a facet of business.. and expense.

This behavior of Kent's is unacceptable

[Denis]

Just got responce from J&L:
----------------------------------------------------------
Two options since you are local:

1. Send sample to Kent, and they will replace bucket of salt
2. Bring in bucket and we'll replace.

If anyone orders Kent salt we are informing them before shipping. I was told
by Kent that it was one batch (70 buckets). If that is the case then not all
of ours is bad.

Allen
------------------------------------------------------------------

I love these guys.

[Chin_Lee]

I wonder whats the likelihood that 70 buckets were distributed all over the US and Canada to have this defective batch of salt? I think they are either -
- in a damage control mode,
- have a severe underestimation of the problem
- a typo (700 instead of 70)

But regardless if JL is willing to replace, now THAT is customer service. Kuddos for them

Originally Posted by Denis

Just got responce from J&L:
----------------------------------------------------------
Two options since you are local:

1. Send sample to Kent, and they will replace bucket of salt
2. Bring in bucket and we'll replace.

If anyone orders Kent salt we are informing them before shipping. I was told
by Kent that it was one batch (70 buckets). If that is the case then not all
of ours is bad.

Allen
------------------------------------------------------------------

I love these guys.

[Beverly]

Originally Posted by Denis

Just got responce from J&L:
----------------------------------------------------------
If anyone orders Kent salt we are informing them before shipping. I was told
by Kent that it was one batch (70 buckets). If that is the case then not all
of ours is bad.

Allen[/i]
------------------------------------------------------------------

Somehow I don't believe it was just 70 buckets. I mean, think about the assembly line process. If those 70 buckets came off the conveyer belt, they would have been loaded onto pallets of 24 buckets each. That would mean there would have been 3.916666 pallets (used my calculator ) of bad salt. So how did, say, 4 pallets of salt make it so far around Kent's distribution network?

From the RC thread here is a list, so far, of people and their locations that got the bad salt...

doccarbon, Tecumseh, MI
scyphozoa, no location listed
turbodiesel01, Berryville, AR
aquaconnect, Aurora (no state named)
E-A-G-L-E-S, Lehigh Valley, PA
jmicky41, Indiana

And then from this thread (both could be from one source) ....

Denis, Abbotsford,BC
Brennan, Duncan, BC

Methinks me smells a rat

[Jim Barry]

I just tested my new bucket of Yellow label Kent salt that I received from Ocean Aquatics 2 weeks ago.

the water tested at 1.9 dkh at specific gravity of 1.025 (using a refractometer)

If you received any salt from Ocean Aquatics in the last while.... make sure you test it !!!


Jim