New Customer Servive Rules

[Reef Supplies]

I've been a client with them since 1997! I have never called them once...well, that's not true, I only call once every 2-3 years when my hardware is dead.

I had called them in July to add a 3rd line for my daughter. She's started high school this year so I thought it was a good idea to get her a phone.

Everyone is getting phones for free these days and I had to fight to get a friggen rebate on an Iphone. To make a long story short, it took 2 calls of over 40 minutes each to get the phone for $99.

$99 still kinda sucks considering i've been a client for almost 20 years and I already have two lines that cost me $135/month. This is a third line!

So I get my bill and I see that they ran my credit card for something like $600!

I had to call back yet again to have them credit my account.

Its absurd.