Poor customer service

[The Guy]

My little yellow clown goby has not gone after any of my corals, but I have mostly softies and LPS very little SPS,

[PFoster]

Simplest solution.
Google the fish before you buy it.

Live aquaria generally has a decent write up on the fish.

[shiftline]

Every fish has a different personality! Never know

[gobytron]

personality and intrinsic behavior are two pretty different things.

[Ram3500]

Originally Posted by Animal-Chin

Poor customer service may be a bit strong. Yellow Goby's are considered reef safe for the most part, I'm sure any fish store worker would tell you that. Liveaquaria lists them as reef safe.

Best a store worker can do is tell you the norm. If you're not sure when you're at the store google it up on your phone then make your own call.

Originally Posted by PFoster

Simplest solution.
Google the fish before you buy it.

Live aquaria generally has a decent write up on the fish.

Yes I should have done a quick google at the store and I normally do research a fish before adding to my reef day but I didn't. I asked the employee what he could tell me about the Goby and he almost seem irritated
by my question. His reply was something like they swim around and like to perch on corals from time to time I guess he was having a off day.

I work in customer service and when it gets busy It hard to stay enthused all the time but if a customer asks me a question I do my best to answer and if the question goes above my knowledge I will do research to get them correct information. I understand that we all get burnt out and have off days and some people just don't gel well. Most of the time the customer is good there. That being said I am not calling out any location in my OP.

I just wanted to let the peeps know Yellow Gobys are little buggers and if he goes near my my orange passion I am going to feed him to my wife's cat

[fixerupper]

I'm with Ram on this one.
So often we hear about the impact that online vendors have on the brick and mortar businesses. The competition for our sales dollars can be fierce. Whenever possible we like to support our LFS even though they may cost a bit more. Their strong suit should be product knowledge and supporting impulse purchases by having a decent inventory and decent staff.

They have the ability to interact with a customer immediately which is something online vendors struggle with. If they screw up one of their (few) advantages over their online competitors they simply don't deserve our business. Look, I don't expect the employee at my LFS to know everything, but there's nothing wrong with saying, "I don't know but I can find out for you". If they pretend to know and give me false information it can have dire consequences for my tank. That hugely disrespectful of their customer base and their sales will eventually reflect that.

It's more and more common for me to go to my LFS to see if they stock some staple item only to find they don't. Ok, no worries. I explain my need and offer them the opportunity to fill that need with a suitable product they might carry. This brief dialogue is usually met with impatience and an attitude like I'm wasting their time. Sorry, if I've made the effort to drive across town to shop at their store they'd better have 3 measly minutes to interact with me in a positive manner. lately, the communication and service I've been getting online FAR surpasses what has been offered at stores. If the brick & mortar shops can't figure it out they're not going to survive.

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[toytech]

Recently was looking for bulbs locally , I run 2 coral + and 4 blue+ and found the coral plus , they where out of blue+ called a week latter " Do you have any blue + in stock yet ? No , and we don't know when we are getting them in but we have coral + its the same , its a blue bulb with a hint of white ." Um im sorry but when you only have 3 kinds of bulbs you should know the difference between them , but then never have any in stock anyway, I will spend my money online every time now .

[Ram3500]

I still have no luck catching the little bugger. I have spent close to a hour each night trying to catch him but he is a cunning warrior. As soon as I get the net in hand he is on a full out defensive. His brain is smaller than a gran of rice but he is owing the tank. The only positive thing is my yellow tang resents his vibrant coloration and wants him dead . Unfortunately my pink lemonade polyps are fully retracted so he has moved on to my cali tort. Any one have a lion fish they would like to rent out for a week or two? Very frustrated
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[The Guy]

I'm told that when your tank lights are off and you shine a flashlight on them there blinded and you can snag them that way. Never tried it myself, but it's worth a try.

[toytech]

That works best after lights have been off for a few hours , then the fish are dormant and get stunned when you blast them with light . You can almost catch them by hand then .