Another disappointment with Reef Supplies

[gobytron]

I would be really irritated by this too...especially the second time around.

Then quickly quite happy when the shipping became free.

things happen in commerce, it's all about what steps the party responsible takes to rectify it.

Threads like this are one the main reasons I frequent sites like this for all of my hobbies.

[Seriak]

Ray has always gone above and beyond when something got screwed up on my order. I don't buy from anywhere else anymore. Too bad he doesn't sell turtle food.

[ronau]

I usually check on their website first for availability of products and only look elsewhere if they don't carry it or it's out of stock.

[Pike]

Great customer service and fast shipping no complains from my experience , Ray is cool

[acepumping]

WOW! Sounds like a+ service to me. Everybody makes mistakes.. it's owning up to it that makes you the better person..

[Madreefer]

I too have ordered from Ray and no complaints at all. Good service

[ongquang21]

By reading through all of messages, I feel you guys are still alot luckier than me.
I ordered a skimmer pump from socalltrophicaloutlet on Dec 04 but got not even a hold on the seller. Now I have to contact my Mastercard and PayPal to dispute it, very frustrated! My old pump is one day on, one day off but I'm trapped and unable to order another one.
So be happy with Canadian suppliers. Whatever happen, We still have away to communicate; not as my case.