Still Canadas Most Trusted Source For Evergrow LED Lighting

[Bean]

What's the average wait time for these lights, I ordered the IT2012 on the 5th of this month but it's still apparently waiting fulfillment. I've sent a couple emails but not really getting any responses. Maybe I'm just being impatient, oh ya, hello everyone.

[SteveCGY]

Originally Posted by Bean

What's the average wait time for these lights, I ordered the IT2012 on the 5th of this month but it's still apparently waiting fulfillment. I've sent a couple emails but not really getting any responses. Maybe I'm just being impatient, oh ya, hello everyone.

I received mine in a couple days. Funny thing was tracking said it was in BC still as I was unwrapping it.

[Bean]

Strange, I did send an email about a week ago and was told that the lights were in, just waiting on the lenses. I was told that the light could be shipped out right away and the lenses would be in Friday or this Monday and shipped separately but I opted to wait to have it all shipped together. I thought they'd of shipped by now but nothing so far, no tracking number has ever been given so I'm assuming that nothing has been sent with no response to my two emails today.

[nrosdal]

I have had a bit of an issue with lights taking a lot longer from order to receiving them then previous as well as ordering a normal amount of what would normally be needed and selling 3-5 times that for the last month or so. I have added a bunch extra as the way it has gone the last few orders is causing a wait and that is not what should be happening. But it should all be sorted out shortly with more being stocked and ordering more extras in case volume stays as high as it has been recently.

As for yours Bean, i hate to say it but i screwed it up and your light that was set aside for optics to be added was accidentally sent out I have another batch coming in next week and will express ship it to you as soon as they get here. Sorry, i am not sure how i did it... But emailed ya with my apologies and a small bribe that will hopefully buy a little more patience until the new batch comes.

As much as i would love to say that no mistakes are ever made it would not be true. But hopefully i can get this one sorted out for you asap. Please feel free to pm, email, or call if you have any questions.

[Bean]

Ha ha, ok, I got your email Nick. No bribe was necessary but I do appreciate it. I apologize for seeming pushy but I've never dealt with Reef Supply so was just a little unsure of how things would go. Looking forward to getting them as people seem to love the light. Again, thanks for your response.

[Bananacustard]

Originally Posted by Bean

Ha ha, ok, I got your email Nick. No bribe was necessary but I do appreciate it. I apologize for seeming pushy but I've never dealt with Reef Supply so was just a little unsure of how things would go. Looking forward to getting them as people seem to love the light. Again, thanks for your response.

Hey beeaan,

Did you get yours? How do they look on your tank?

[Bean]

I'm still waiting for them. They were to be delivered Friday but I've intercepted them and am picking them up tomorrow at a depot they'll be going to. Will definitely let you know how they look. I have to retrofit the canopy over the aquarium to house them but that won't take long.

[Karsten]

I just opened my new 2060's from Nick. I am very impressed so far. This weekend I'll mount them and make the switch from T5!